Team Lead for Pioneer Healthcare Account

2 weeks ago

Manila, National Capital Region, Philippines Worldwide Healthstaff Solutions Full time
Team Lead for Pioneer Healthcare Account | Back Office Onboarding Support

Supervisors/Team Leaders (Call Centre & Customer Service)

Full time

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The Onboarding Team Lead is responsible for providing daily direction, supervision, and leadership to the Onboarding Specialists who provide administrative support to a team of Account Managers and Recruiters with regards to achieving required compliance standards prior to the start of an employee's assignment according to customer, internal and external guidelines.

Job Responsibilities:

  • Employee Records Management
  • Analyze employee files to identify compliance required for assignment onboarding.
  • Identify, set-up and process medical record testing and documentation.
  • Complete onboarding calls with employees on assignment
  • Conduct follow-up on incomplete and pending items, working closely with Account Managers, Quality Assurance, Support Staff and Management to ensure deadlines are met.
  • Manage and review returned documents and records adhering to division policy and procedure.
  • Accurately import onboarding information to both the employee's file in all applicable systems.
  • Communication
  • Communicate professionally, both orally and written, with third party vendors, candidates/employees, and co-workers.
  • Adhere to established communication deadlines and parameters with third party vendors, candidates/employees, and co-workers.
  • Utilize the chain of command to determine what and when internal communication is necessary.
  • Monitor the daily performance of Onboarding Specialists, providing guidance toward achieving goals.
  • Meet with staff regularly to develop strategies for improving processes, efficiency, and results.
  • Provide feedback and direction regarding improving sub-standard performance.
  • Assist with preparation and deliver employee performance reviews in a timely manner.
  • Work with staff to enhance strengths and determine areas for improvement.
  • Find opportunities to recognize and celebrate individual and team achievements and success.
  • Staff Selection & Training
  • Work with HR to recruit, interview, qualify, and select candidates to promote or add to the medical administration team.
  • Assist in the development and continual update of administrative team training programs.
  • Assist in the delivery and facilitation of all team member training, both formal classroom sessions and OJT.
  • Monitor new hires' performance according to defined training expectations.
  • Attitude & Effort: Displays a willingness to learn, accepts coaching/feedback, and practices the effort/activity required to succeed.
  • Customer Satisfaction: Provides prompt, quality service to internal and external customers, creates effective working relationships and works to resolve issues effectively and professionally.
  • Teamwork/Cooperation: Builds relationships with co-workers and supervisors by helping others and supporting what's best for the team/department.
  • Time Management: Prioritizes job duties and organizes work responsibilities efficiently by planning and time-blocking.
  • Mission & Values: Portrays the company's mission and value statements in all business conversations, transactions, and decisions.
  • Systems & Tools
  • Demonstrate proficiency in utilizing computer systems/applications (i.e., MS Office, task tools, Notes, Internet) to satisfactorily perform the job functions and duties associated with the position.
  • Perform other duties as assigned by the Manager or as the situation dictates.

Requirements:

  • Bachelor's Degree preferred, or equivalent experience required.
  • At least 1 year experience as a team lead in the BPO, healthcare, RPO or shared services industries is a plus.
  • Minimum 2 years successful experience with human resource/onboarding; including background checks, references, verifications, compliance, and specifications.
  • Nursing degree or experience in healthcare is a plus.
  • At least 35 wpm, demonstrate proficiency in basic Windows operations and use of miscellaneous office equipment (fax, printer, copier)
  • Speak and write professionally and follow oral or written instructions.
  • Establish a positive working relationship with employees, clients and candidates.
  • Organize tasks and manage time and multi-task with a sense of urgency and efficiency.
  • Function as a cohesive team member, engaging in open communication with all team members, and proactively working in support of the Division's performance goals.
  • Must be willing to work in rotating shifts or US time zone.
  • Must be willing to work in the office at Bridgetowne, QC
  • 20% Night Differential
  • Health insurance
  • Life insurance
  • Staff meals provided daily
Your application will include the following questions:

What's your expected monthly basic salary?

Information & Communication Technology

WorldWide HealthStaff Solutions has more than 20 years of experience in international nurse recruitment. WorldWide HealthStaff Solutions has matched healthcare employers with experienced, qualified RNs & healthcare professionals. We are also a proud member of the Alliance for Ethical International Recruitment Practices and AAIHR (American Association of International Healthcare Recruitment).

Visit our website to know more about our advocacies:

WorldWide HealthStaff Solutions has more than 20 years of experience in international nurse recruitment. WorldWide HealthStaff Solutions has matched healthcare employers with experienced, qualified RNs & healthcare professionals. We are also a proud member of the Alliance for Ethical International Recruitment Practices and AAIHR (American Association of International Healthcare Recruitment).

Visit our website to know more about our advocacies:

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