URGENT - Team Lead for Healthcare Account | Quezon City Site

Supervisors/Team Leaders (Call Centre & Customer Service)

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we are calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

We are inviting applications for the role of Operations Team Lead Account for Quezon City

In this role, you will be responsible for liaising between the Operations Leader and the team of associates, to ensure the client's services are delivered promptly and accurately in accordance with the Service Level Agreement's.

You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing coaching and development to associates, facilitating team meetings, and meeting defined quality, customer experience and efficiency requirements.

This is a full time role and would involve in-charge of various tasks like the following (indicative - but not limited to:)

• Handle and resolve critical issues
• Provide assistance and mentorship on issues as necessary
• Implement departmental policy and procedure changes with associates
• Represent the department during company sponsored events or while working offsite
• Work with the Business' clearing firm to resolve service issues, identifying processing gaps and systemic issues. The ability to follow through to resolution on these issues is mandatory
• work on processing functions, must be fully cross-trained on all processing functions
• Provide objective feedback related to team development and training needs
• Provide training to Customer Service teams and communicate department changes
• Think independently and offer suggestions and solutions for team improvement
• Lead department projects and set priorities
• Run day to day workflow and meet department service levels
• Written Communications – must be able to detail procedures and develop both internal and external communications.

• Mentoring and career development with processors and specialists
• Provide input for hiring, promotions and staff reviews
• Facilitate regular 1 on 1 meetings and direct goal development and progress
• Monitor and approve vacation and time off requests
• Reconcile time card records for non-exempt employees

• A Bachelore's Degree holder in any field
• Strong healthcare domain experience and excellent people management skills
• Related experience working as a Supervisor/ Team Leader for operations
• Experience in Team Management, performance management
• Experienced in MS Office applications (Excel, Word, PPT)
• Experience in Healthcare
• Amenable to work onsite
• Can secure COE from previous employments

To perform this job successfully, an individual should perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Your application will include the following questions:

What's your expected monthly basic salary?

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies' ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we'll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at and on LinkedIn, Twitter, YouTube, and Facebook.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We have so much in store for you

Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/s

There's more

Genpact also offers trainings and courses to help build your experience, knowledge and skill

Six Sigma Training and CertificationLean Training100++ Genome Training Courses

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies' ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we'll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at and on LinkedIn, Twitter, YouTube, and Facebook.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We have so much in store for you

Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/s

There's more

Genpact also offers trainings and courses to help build your experience, knowledge and skill

Six Sigma Training and CertificationLean Training100++ Genome Training Courses

Show more

Perks and benefits

Medical

Miscellaneous allowance

Education support

Loans

Sports (e.g. Gym)

Parking

Vision

Performance based monthly variable incentive (as m

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