IT Operations Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time

The IT Operations Team Lead will be part of Global Business Center Information Technology team and will report to IT Operations Manager. This position is responsible for working with other GBC IT vertical leaders/teams, HQ IS, Workstream Team Leads/Managers/Directors and as required, with 3rd-party partners, vendors, and providers.

QUALITIFICATIONS

  • At least 3-5 years of experience in a BPO/Shared Service IT Operations environment
  • At least 2 years of people management experience
  • Comfortable with night shift and on site work setup

RESPONSIBILITIES

Operations Management:

  • Ensure the delivery of the committed support as listed in SLA to the team
  • Manage and ensure all day-to-day operations are executed and completed within guidelines, policies, and processes, e.g., daily systems backup and systems health checks, etc.
  • Provide technology analysis, selection, development, and implementation in alignment with the different technology, application and workstreams.
  • Part of the IT Operations team in establishing and managing technology standards, operational policies, and processes in alignment with the regional technology and different work streams
  • Coordinate IT projects including system updates, upgrades, migrations, and outages
  • Maintain IT and Information Security governance, compliance programs, frameworks, policies, and audit control
  • Act as smart hands server and network performance and providing statistics and reports; developing strategies for maintaining server infrastructure
  • Tracking and analyzing current systems, assets, licenses and warranties for vendor audits and internal planning
  • Responsible for asset management related activities that includes inventory taking/reporting, and issuance/transfer in accordance with ITAM policy.
  • Responsible for reporting any asset-related issues and report discrepancies.
  • Developing training materials and procedures, and/or training users in the proper use of hardware and software

Site/Team Management:

  • Responsible for providing guidance to the team and ensuring that each member is aware of what he/she needs to deliver and the success measure of the deliverables.
  • Participates in regular team performance review and provides performance assessment of members.
  • Responsible for ensuring that each member complies to the guidelines, policies and standards set by the company
  • Responsible for providing mentorship and feedback to team members; Recommend personal improvement plan as necessary

Activity Management:

  • Oversees and ensures activities are supported and implemented by the team as per plan
  • Responsible for liaising with other teams, partners, vendors, and clients regarding technical matters concerning the activities.
  • Responsible for the release of advisory and other communication required to support the activities.
  • Responsible for driving the team in the technical aspect of the troubleshooting and ensuring that troubleshooting protocols are followed, and reports are validated and released as per SLA.
  • Provides regular updates on the troubleshooting to the team, management, and client.
  • Ensures that incident report and RCA is released within SLA post the troubleshooting work and liaise with concerned groups for the resolution
  • Extends troubleshooting assistance to the team, as necessary.

Routine Activity:

  • Routine Activity Responsible for ensuring that the team's routine activities and deliverables are monitored, tracked, and performed as per SLA.
  • Ensures RCA/ICA document is reviewed, approved, and released as per SLA.
  • Monitors the team's incident/request/change tickets are attended and addressed as per SLA and regular turnover and infrastructure health check is performed and status report is published.

Documentation & Reporting:

  • Responsible for ensuring that documentations are regularly/timely reviewed, updated and ensures that accountable members perform their responsibilities diligently
  • Ensures that documentation is regularly reviewed, updated, and approved as per agreed compliance guidelines
  • Responsible for ensuring timely generation and submission of accurate reports to concerned groups and management

InfoSec, Audit & Compliance:

  • Responsible for ensuring that the team understands and follows the information security guidelines and policies of the company
  • Ensures the team's adherence to existing change management guidelines and policies and implement configuration changes as per approved hardening policies

A leading fortune 500 Hospital and Healthcare company just opened it's Philippine office in Bonifacio Global City, Taguig. Be part of the pioneer shared services team and make a positive impact to the community.

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our company is a healthcare services company headquartered in Dallas, Texas. We operate 65 hospitals and approximately 500 other healthcare facilities across the US. The company is listed in the NYSE.

A leading fortune 500 Hospital and Healthcare company just opened it's Philippine office in Bonifacio Global City, Taguig. Be part of the pioneer shared services team and make a positive impact to the community.

We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.

Our company is a healthcare services company headquartered in Dallas, Texas. We operate 65 hospitals and approximately 500 other healthcare facilities across the US. The company is listed in the NYSE.

Don't provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for an Operations Team Lead to join our Manila Commercial...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines SimCorp AS Full time

    Who we areFor over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines SimCorp Full time

    For over 50 years, we have worked closely with investment and asset managers to become the world's leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an independent subsidiary of the Deutsche Börse...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Tech Mahindra Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) • Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.• Provide excellent customer service and determine the needs of the client.• Implement and oversee the quality of deliverables and manage team relationships...

  • Operations Team Lead, PH

    2 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time

    Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-upFresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools.The operations team handles the most crucial part of the business and is directly responsible...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time

    Operations Team Lead | Must Have Collections Background | Alabang - Onsite Supervisors/Team Leaders (Call Centre & Customer Service) With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies...

  • Operations Team Lead, PH

    2 weeks ago

    Manila, National Capital Region, Philippines Fresh Prints Full time

    Manage a Team of Ops Associates for a fast-growing NYC-based custom apparel start-upFresh Prints is a New York-based custom apparel start-up. We find incredible students and give them the working capital, training, and support to build the business at their schools.The operations team handles the most crucial part of the business and is directly responsible...

  • Operations Manager

    3 days ago

    Manila, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Are you ready to lead a team to new heights? As our Operations Manager, you'll drive the pulse of our freight forwarding operations, ensuring precision, efficiency, and unparalleled service delivery across borders.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental...

  • Team Lead for Operations

    2 weeks ago

    Manila, National Capital Region, Philippines Genpact Full time

    Team Lead for Operations - Healthcare Account | Quezon City Site Full time Add expected salary to your profile for insights With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to...

  • Operations Support Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cambridge University Press Full time

    Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are seeking a passionate Operations Support Team Lead to be part of the Exam Services Operational Delivery team to support the...

  • Support Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Helium 10 Full time

    About Us:We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers deserve the best. We make tough decisions, own...

  • Operations Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Concentrix Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights About Role: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and...

  • Operations Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Ipsator Analytics Pvt Ltd Full time

    Kaya Founders is an early stage venture capital firm committed to building, investing, and supporting the next generation of companies driving digital transformation in commerce and critical services in the Philippines and Southeast Asia.One of our ventures, Pure Culture, a toxin-free luxury skincare brand is looking for a professional Operations Lead to...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Invisible Technologies Full time

    Team LeadStart a career in tech: Join the team that's supporting the latest cutting-edge AI language models.Website | Video Demo | Core ValuesThe Business ContextYou already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines ING Hubs B.V. Philippine Branch Full time

    Background on what ING is about (Generic ING background):ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines FactSet Research Systems, Inc. Full time

    Team Lead - Portfolio Services FactSet Research Systems, Inc. Manila, Philippines Team Lead - Portfolio Services FactSet Research Systems, Inc. Manila, Philippines Posted 5 days ago Permanent Competitive Job Description: Team Leader, PS OpsFactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant...

  • HR Operations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines EcoPlanet Green Operations GmbH Full time

    Select how often (in days) to receive an alert: Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most...

  • Credit and Collection Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines PCWORX IT Solutions Inc. Full time

    Preparation of Statement of AccountsCollection Dispatch consolidationNegotiation of Collection( all modes of communication if any)Assist Sales team concernAssist deposit confirmations of the SalesCommunicate with the client for any payment references or issuesEnsure document completeness according to client needs(counters etc)Issuance of Collection letters...

  • CS Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines VGW Full time

    Customer Service Team LeadVGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the worldOur Customer Service Operations team in Manila are currently looking for a Customer Service Team Lead to join the team.The Customer Service Team...

  • Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Intogreat Solutions Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Directly reporting to the Operations Manager and being a member of the Operations leadership team, your role is to plan, coach and lead all day-to-day team functions and associated duties to support your staff (a team size ranging 15 to 20...