Customer Service – Retail Banking Specialist

3 weeks ago


Manila, National Capital Region, Philippines JPMorgan Chase Bank, N.A. Full time

As aCustomer Service Specialist, you areresponsible for providing outstanding service to our customers by providing timely resolutions to their queries.

Job Responsibilities

-You will correspond with your customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues.

Required skills, Qualifications and Capabilities
-Must be willing to work in an environment that requires 100% phone-based customer interaction
-Completed at least 2 years in college or, High school graduate with 1 year customer-interfacing work experience or, Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience

Preferred Qualifications, Capabilities and Skills
-Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
- Willing to work on shifting schedule

Applicants with completed application forms can visit our Talent Center from Mondays to Fridays, (08:00 AM to 06:00 PM - Manila Time)


• Our Taguig office is at the JPMC Tower, 38th Street corner 9th Avenue, Uptown Bonifacio, Taguig City 1634


• Our Cebu office is at the 7F eBloc Tower, Jose Ma. del Mar Ave., Cebu IT Park, Apas, Cebu City, 6000


• You may also dial in to our Virtual Hub via Zoom for the initial interview. Our Virtual Hub is open from Mondays to Fridays (08:00 AM to 06:00 PM - Manila Time). To join, enter the meeting ID: No Passcode Required)


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