Banking and Finance

2 weeks ago


Manila, National Capital Region, Philippines Tech Mahindra Full time
Banking and Finance | Operations Delivery Head

Banking - Business (Banking & Financial Services)

  • Bachelor's Degree holder preferably with post graduate degree (MBA/MA or equivalent)
  • With 15 years experience in the field and at least 10 years of management experience with proven leadership skills, has had P&L responsibility, and managed projects
  • Directors specializing in Banking and Finance operations or equivalent
  • Managed teams in various geographic locations with a proven track record of meeting and exceeding financial targets
  • Has worked at multiple client accounts to gain experience in working with and handling different types of clients; strong client facing abilities including the ability to handle scope issues
  • Has the ability to work with senior management and work within the political structure of his/her own organization as well as the clients
  • Is able to communicate effectively in writing, verbally, and through presentations
  • Possess strong people skills - is able to work with other organizations such as third party vendors, sales, marketing, and legal, and understand their terminology; understand the requirements for the various staff positions
  • Strong planning abilities (both strategic & tactical)
  • Has an understanding of the technology used in the BPO industry
  • Strong Business Acumen
  • Can work in Eastwood, Q.C. and in any location in Metro Manila

Responsibilities

  • Sound delivery management
  • Planning, monitoring & reporting, resource management, quality & risk management, problem & change management
  • Effective communication management by ensuring timely and appropriate generation, collection, dissemination, storage and ultimate disposition of information
  • Manage people by effectively and efficiently involving all resources to meet the organizational goals and by championing work-life balance, retention and career progression/development
  • Provides motivation and direction to his/her team by delegating responsibilities appropriately and empowering team members to deliver results
  • Provide senior leadership, change management and implementation of organization wide practices, policies and procedures
  • Client and stakeholder management – ensuring that the organization meets the contractual obligations and exceed the desired quality of work; addressing clients' critical business issues and providing valuable solutions
  • Process improvement – reviews and evaluates existing processes and works with his/her team to create and implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation; Business Transformation
  • Financial Management – managing P&L and attrition
  • Adept in making compromises and sound judgement calls with different groups in order to meet or exceed stakeholder/client's needs and expectations
  • Implements all necessary components for people, process, technology and knowledge
  • Manage risks by identifying, analyzing and responding to project risks that will decrease or eliminate the chance of risk occurrence and minimizing operational impact
  • Evaluates and designs economic business relationship and structure with clients and suppliers/vendors
  • Client Solutions and Business Development
  • Other tasks as assigned by the immediate reporting manager as needed by the business.
Your application will include the following questions:

What's your expected monthly basic salary?

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers' business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers' business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

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