Customer Service Assistant

1 week ago


Manila, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS Full time

Responsibilities:

ORDER TO CASH:

Performs primary invoicing functions, including debit and credit memosResponsible for liquidation and countering of consignment sales, printing of invoices for transmittal to retailers.Return plant key user as POC responsible for creation of sales order to RP.Performs validation of all purchase orders to ensure accuracy and completenessAct as support to Customer Service Executive in loading orders to SAP via SRM module. FINANCIAL AND INVENTORY RECONCILIATION: Works with retailers in reconciling both purchases and returns that can affect AR and AP aging.Works with enacts in reconciling AR on a regular basis.Generates all consignment movement and monitors posting of journal entries by GP for such movement.Liases with brand in reconciling all shipped not billed items including proper disposition. REVERSE LOGISTICS With the guidance of the SC Manager, oversees the actual pull-out process and turn-over to end users.Monitors retailer creation of RTV documents and reconciliation with internal credit memos.Works with SC Manager to apply for certificate of destruction with BIR including the actual destruction process until the certificate of destruction has been released. ADMIN Gathers all store requests on deliveries of packaging materials and hygiene suppliesPrepares manual delivery notes for GWP conversions and other stocks resulting from succeeding usage from the original SAP DNs
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