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IT Software Specialist
2 weeks ago
Responsibilities:
- Provide expertise in relevant software modules. Investigate and diagnose issues, leveraging system knowledge and troubleshooting techniques.
- Perform system integration testing, user acceptance testing, and support user adoption activities for new developments and modifications.
- Provide timely resolution of bugs or escalation to higher support levels as needed.
- Analyze recurring incidents to identify underlying problems.
- Conduct root cause analysis and determine corrective actions.
- Implement permanent fixes or workarounds to prevent future occurrences.
- Document known errors and maintain a knowledge base for reference.
- Review and assess proposed changes to software systems.
- Coordinate with CTO to evaluate change impact and risks and suggest resolutions.
- Implement approved changes following change management procedures.
- Manage user access and roles within each software.
- Provide training and guidance to end-users on system usage, best practices, and troubleshooting techniques.
- Manage relationships with third-party vendors and service providers for specialized support and maintenance.
- Other duties that may be assigned.
Qualifications:
- Two (2) or more years' experience in any SAP product is required
- SAP Programming experience is a plus
- A bachelor's degree in computer science, information technology or any other related course
- Analytical, result-oriented, team player, fast learner and dynamic
- Can work with minimum supervision
- Working knowledge in information security and data protections
- Ability to apply security control in translating technical design to coding
- Thorough; demonstrates attention to detail and accuracy
- Willing to learn the full cycle of S4hana and configurations
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