IT Software Specialist

2 weeks ago


Paranaque City, Calabarzon, Philippines Sonak Corporation Full time

Responsibilities:

  • Provide expertise in relevant software modules. Investigate and diagnose issues, leveraging system knowledge and troubleshooting techniques.
  • Perform system integration testing, user acceptance testing, and support user adoption activities for new developments and modifications.
  • Provide timely resolution of bugs or escalation to higher support levels as needed.
  • Analyze recurring incidents to identify underlying problems.
  • Conduct root cause analysis and determine corrective actions.
  • Implement permanent fixes or workarounds to prevent future occurrences.
  • Document known errors and maintain a knowledge base for reference.
  • Review and assess proposed changes to software systems.
  • Coordinate with CTO to evaluate change impact and risks and suggest resolutions.
  • Implement approved changes following change management procedures.
  • Manage user access and roles within each software.
  • Provide training and guidance to end-users on system usage, best practices, and troubleshooting techniques.
  • Manage relationships with third-party vendors and service providers for specialized support and maintenance.
  • Other duties that may be assigned.

Qualifications:

  • Two (2) or more years' experience in any SAP product is required
  • SAP Programming experience is a plus
  • A bachelor's degree in computer science, information technology or any other related course
  • Analytical, result-oriented, team player, fast learner and dynamic
  • Can work with minimum supervision
  • Working knowledge in information security and data protections
  • Ability to apply security control in translating technical design to coding
  • Thorough; demonstrates attention to detail and accuracy
  • Willing to learn the full cycle of S4hana and configurations


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