Vendor Manager

2 weeks ago

Manila, National Capital Region, Philippines Medium Full time

Job Position: Vendor Manager

COMPANY PROFILE:

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

RESPONSIBILITIES:


• Responsible for managing relationships with a vendor, including developing new relationships, managing day to day vendor interactions, and handling or directing escalations.


• Develop strong relationships with key business areas and other support functions to ensure vendor management is understood and managed appropriately.


• Responsible for vendor expenses to the business, vendor cost controls, vendor efficiency, vendor performance, and overall vendor strategy


• Track, measure and communicate key performance metrics associated with vendor-related activities


• Ensure that the vendor relationship is well-developed and maintained to ensure a superior customer experience, timeliness, and a high level of efficiency


• Evaluate/manage vendor on site through KPI's and scorecards


• Work proactively with vendor to improve department statistics


• Responsible for managing vendor performance and compliance; must be able to offer solutions to improve vendor performance


• Daily follow up with vendors in assigned tasks, ensuring on time response


• Act as the key point of contact for all vendor engagements in partnership with key business stakeholders


• Must collaborate internally and externally to solve complex operational issues


• Handle day-to-day management of existing vendor and incumbent new vendor


• Responsible for escalating issues to the appropriate department or department head


• Must be able to communicate clearly and concisely to all levels of the organization


• Responsible for escalating issues to the appropriate department


• Perform other related duties as assigned

QUALIFICATIONS:


• Minimum 5 years of experience in Call Center Operations as a Vendor Manager and/or Operations Manager

o Preferred industry: Consumer Electronic and/or Telcom industry in US/AU/Europe

o Preferred accounts: Samsung, LG, Sony, Apple, IBM, Lenovo, Telstra, Optus, AT&T


• Bachelor's degrees and/or above is required


• Proven leadership skills through leadership training courses or certifications and achievements


• Excellent analytic skills in understanding data and trends and demonstrating


• Strong computer skills, with an emphasis on Microsoft Word, Excel, and PowerPoint


• Excellent verbal and written communications skills with ability to build and maintain effective working relationships


• Ability to communicate effectively with a wide range of personalities, from executive personnel, to our vendors and partners


• Detail-oriented with strong follow through and have the ability to organize and prioritize multiple projects


• Highly organized with focus on execution, problem solving, and improving processes


• Works well under pressure and easily adapts to changes in priorities


• Exhibit a sense of urgency in managing time and accomplishing tasks


• Team player with an ability to work collaboratively


• Entrepreneurial spirit / self-starter


• Ability to define and manage processes


• Ability to travel as needed to successfully perform position responsibilities


• Ability to maintain confidentiality of information handled


• Ability to be flexible with schedule and work under high pressure in a complex environment

OTHER QUALIFICATIONS


• No restrictions for overseas business trips and travel


• Okay to work 100% onsite in Pasig City, PH


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