Vendor Master Data and Travel

2 weeks ago

Manila, National Capital Region, Philippines Travel Insurer Full time

The Operations Manager for Travel & Expense and Vendor Master Data oversees the efficient and effective operation of both the Travel & Expense (T&E) and Vendor Master Data (VMD) processes. This role is responsible for managing a team of team leaders who, in turn, oversee specialists, ensuring adherence to established business data standards and procedures while fostering strong relationships with various functions. The Operations Manager holds a high level of accountability for data integrity and accuracy across both functions.

Your Role:

  1. Team Leadership and Management:
  • Lead, mentor, and coach a team of team leaders who oversee Travel & Expense Specialists and Vendor Master Data Specialists.
  • Set clear performance objectives for team leaders and provide regular feedback to ensure team effectiveness and individual development.
  • Foster a collaborative and supportive team environment focused on achieving departmental goals and objectives.
  1. Process Optimization and Improvement:
  • Continuously evaluate and improve Travel & Expense and Vendor Master Data processes to enhance efficiency, accuracy, and compliance.
  • Identify opportunities for automation and streamlining of workflows to drive operational excellence.
  • Implement best practices and standard operating procedures to ensure consistency and effectiveness in operations.
  1. Vendor Master Data Management:
  • Oversee the day-to-day operations of the Vendor Master Data process, ensuring timely and accurate creation, maintenance, and cleansing of supplier information.
  • Collaborate with different functions to address vendor-related issues and discrepancies and escalate as necessary to ensure resolution.
  • Establish and monitor Key Performance Indicators (KPIs) related to Vendor Master Data accuracy, timeliness, and compliance.
  • Ensure compliance with internal and external audit requirements for Vendor Master Data processes and procedures.
  1. Travel & Expense Management:
  • Manage the end-to-end Travel & Expense process, including expense reporting, travel reimbursement, receipt audit, corporate card, and P-Card troubleshooting.
  • Monitor compliance with travel and P-Card policies and procedures, providing guidance and support to ensure adherence.
  • Define and track KPIs for Travel & Expense processing efficiency, accuracy, and policy compliance.
  • Ensure compliance with internal and external audit requirements for Travel & Expense processes and procedures.
  1. Stakeholder Relationship Management:
  • Develop and maintain strong relationships with internal stakeholders, including Finance, Procurement, Master Data Management, Group PO and Human Resources, to facilitate effective collaboration and communication.
  • Act as a point of contact for escalated issues and inquiries related to Travel & Expense and Vendor Master Data processes.
  1. Quality Assurance and Compliance:
  • Ensure adherence to service level agreements and data quality standards, conducting regular audits and reviews to identify and address areas for improvement.
  • Ensure compliance with internal and external audit requirements for both Vendor Master Data and Travel & Expense processes and procedures.
  • Stay abreast of regulatory requirements and industry best practices related to Travel & Expense and Vendor Master Data management, ensuring compliance at all times.

Who You Are:

  • Bachelor's degree in Business Administration, Finance, Accounting, or related field. Master's degree preferred.
  • Minimum of 5 years of experience in team leader or operations management, with a focus on Travel & Expense and Vendor Master Data processes.
  • Strong leadership and team management skills, with the ability to effectively lead and motivate team leaders.
  • Demonstrated experience in process optimization and continuous improvement initiatives.
  • Excellent analytical and problem-solving skills, with a keen attention to detail and accuracy.
  • Effective communication and interpersonal skills, with the ability to build relationships and collaborate across functional areas.
  • Proficiency in Microsoft Office suite and experience with ERP systems (e.g., SAP, Concur) preferred.

Additional Information:

  • This position may require occasional travel.
  • Flexible working hours

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