Governance and Performance Management Officer

2 weeks ago


Manila, National Capital Region, Philippines Bank of the Philippine Islands Full time
Responsibilities

  • Establish service level agreements (SLAs) for vendor performance.
  • Monitor and evaluate vendor performance against SLAs.
  • Conduct regular vendor Governance and Performance reviews and monitor corrective action plans where necessary.
  • Facilitate regular meetings with vendors to discuss performance, issues, and improvement opportunities.
  • Build and maintain strong, collaborative relationships with key vendors and internal stakeholders.
  • Serve as the primary point of contact for vendor-related inquiries and escalations.
  • Analyze vendor data to identify trends, risks, and improvement opportunities.
  • Supervise and mentor vendor management staff, providing guidance and support

Qualifications

  • Bachelor's degree in business administration, IT, or Finance
  • 3-5 years of experience in vendor management, procurement, supply chain management, and service delivery

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