Head, Client Services

2 weeks ago


Taguig, National Capital Region, Philippines Maybank Full time

Your Role

The role requires excellent leadership of the operations team to implement and maintain excellent standards of customer service. This is achieved by effective management and leadership of all operational procedures, making a valuable contribution ensuring on-boarding and retention of new clients. Work closely with sales and product teams to deliver excellent service, risk management and promote TB brand by ensuring process, operation, documentation and onboarding are coordinated across all TB pillars.

How you will contribute

  • Advise Clients and Implementation Officers with technical specifications and expertise for new or maintenance implementation
  • Provide new hire product technical support groups in resolving implementation issues
  • Ensure the day-to-day effectiveness and efficiency of Client Service operations and excellence in services, and balance intra-day resources
  • Successfully complete all compliance, product, and other training required by management
  • Ensure implementation (set-up & training) within the defined turnaround time
  • Responsible for safekeeping of assigned documents and on clients relationship matters
  • Coach staff members to ensure that they are aligned to the team objectives.
  • Provide Customer feedback and enhancement requests to Sales, Product, and Support Teams

What we are looking for

  • Bachelor's Degree, Post Graduate Diploma or Professional Degree in Business Studies/Administration/ Management, Economics, Computer Studies, Finance/Accountancy/Banking or equivalent
  • 6-10 years exposure in Finance/ Information Technology/ Sales (Banking)/ Cash management/ Trade Finance/ Marketing
  • 3-5 years Senior Management/ Managerial experience.
  • Able to lead a team and manage different operational teams to ensure excellent standard of customer service.
  • Process driven with an awareness of risk, process and procedure.

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