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Client Services Specialist
2 weeks ago
POSITION PURPOSE:
The role will represent the Organisation & the Global Client Services department within a model that differentiates our brand, from its competitors globally
· Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients' expectations in every instance.
· Be the "first line of defence" (with other stakeholders) to identify, escalate and manage potential risk.
· Undertake key functions on MT4 to meet the organisation's segregation of duties principles – e.g. filter & process client withdrawal requests.
· Meet the demands of both internal stakeholders and our diverse client base in a growing fast-paced environment.
· Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities for our company to internal stakeholders.
· Adhere to established policies, guidelines, procedures and training plans to meet the obligations set out in the company's compulsory literature available on the internal confluence application
· Manage escalations to Senior managers and relevant Stakeholders as appropriate.
· Perform "layer 1" trade investigation / validation / affirmation for MT4.
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