Client Services Director

2 weeks ago

Taguig, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

Full time

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  • Establish and sustain robust, enduring relationships with our clients, serving as their primary point of contact.
  • Gain an in-depth understanding of client needs, objectives, and challenges, enabling the provision of tailored solutions and services.
  • Uphold a high standard of client satisfaction and nurture client loyalty.
  • Lead, mentor, and oversee the client services team, fostering a culture that champions excellence and teamwork.
  • Define clear performance objectives and provide regular feedback and coaching to team members.

Strategic Planning:

  • Collaborate closely with clients to develop and execute strategic plans that are harmonious with their business objectives.
  • Discern opportunities to broaden service offerings and stimulate revenue growth through upselling.

Client Communication:

  • Communicate with clients adeptly, delivering updates, progress reports, and addressing any concerns or issues with swiftness and effectiveness.
  • Guarantee transparent and consistent communication within the client services team.

Problem Resolution:

  • Detect and resolve client issues and conflicts in a timely and efficient manner.
  • Implement proactive measures to avert future issues.

Data Analysis and Reporting:

  • Harness data and analytics to evaluate client satisfaction, monitor performance metrics, and underpin decision-making with data-driven insights.
  • Produce regular reports for clients and senior management.

Cross-Functional Collaboration:

  • Collaborate with other departments, including sales, marketing, and product development, to harmonize client needs with company offerings and strategies.

Budget Management:

  • Manage budgets related to client services with a keen eye on cost-effectiveness and profitability.
  • Monitor financial performance and offer recommendations for enhancements.

QUALIFICATIONS

  • Hold a Bachelor's degree in any field.
  • Prior experience in an Offshore Staffing Company is preferred.
  • Possess a track record of 10 years in client services or account management, with at least 7 years spent in a leadership role.
  • Exhibit a deep understanding of the offshore staffing industry and the unique needs within this sector.
  • Demonstrate outstanding leadership and team management skills.
  • Possess exceptional communication and interpersonal abilities.
  • A verifiable history of developing and maintaining client relationships.
  • Exhibit strategic thinking and problem-solving capabilities.
  • Proficiency in data analysis and reporting.
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HGS Offshore Staffing Solutions, formerly known as Diversify Offshore Staffing Solutions, collaborates with small, medium, and large enterprises across Australia, the US, Canada, and New Zealand. Our mission is to facilitate access to digitally-empowered global workforces based in the Philippines.

Our Staff

We recruit talents who are highly skilled in the areas of administration, finance and accounting, human resource management, IT services, knowledge management and marketing. Our people first philosophy means we respect and appreciate our staff. The workspace we have created along with our values gives us the edge in attracting and retaining only the highest quality people.

HGS Offshore Staffing Solutions, formerly known as Diversify Offshore Staffing Solutions, collaborates with small, medium, and large enterprises across Australia, the US, Canada, and New Zealand. Our mission is to facilitate access to digitally-empowered global workforces based in the Philippines.

Our Staff

We recruit talents who are highly skilled in the areas of administration, finance and accounting, human resource management, IT services, knowledge management and marketing. Our people first philosophy means we respect and appreciate our staff. The workspace we have created along with our values gives us the edge in attracting and retaining only the highest quality people.

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