Cloud Operations Analyst

2 weeks ago


Manila, National Capital Region, Philippines Willis Towers Watson Full time

The Role:

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings.

Responsibilities:

  • Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.
  • Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.
  • Provide support for production and non-production environments to ensure system uptime and expected service levels.
  • Consider building automation scripts that improves internal tools and processes.
  • Develop and document processes based on understanding of operational objectives and the related technologies and tools used in those processes.
  • Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
  • Work and communicate effectively with colleagues, end-user clients and various levels/roles of management.
  • Work with solution architects, infrastructure engineers, developers and other support teams technical project delivery.
  • Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
  • Flexibility to work in a rotating shift system where shift schedules are determined unpredictably by business demand and changes in the service environments.

The Requirements

  • Degree holder preferably in Information Technology, Computer Science or Computer Engineering.
  • Experienced in supporting and managing Azure or other cloud services.
  • Demonstrated experience in the technical implementation of IT projects.
  • Excellent understanding of end-to-end support process from client to different support escalation levels.
  • Experience in managing infrastructures, server environments and operations.
  • Experience in using infrastructure monitoring.
  • Experience in working in multiple time-zones/countries.
  • High level of confidence in dealing with clients and colleagues of different nationalities.
  • Experience in analyzing and mitigating security related issues and threats.
  • Excellent analytical and problem-solving skills in-order to identify and respond to unexpected or disruptive events.
  • Good working knowledge of Powershell or other scripting language for automation.
  • Familiarity with ITILv3 or ITIL v4.
  • Excellent written and oral English communication skills.

Qualifications that would be advantageous for the position

  • Microsoft Certifications or other cloud certifications.
  • Experience in supporting 24/7 web-based applications.
  • Experience as a DevOps team member maintaining SaaS applications.

WTW is an Equal Opportunity Employer


#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines WTW Full time

    The Role:As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings.Responsibilities: Perform...


  • Manila, National Capital Region, Philippines WTW Full time

    The Role:As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings.Responsibilities: Perform...

  • Cloud Operations Lead

    2 weeks ago


    Manila, National Capital Region, Philippines Reed Elsevier Full time

    Management (Information & Communication Technology) An experienced Cloud Infrastructure Leader with expertise in operational support to oversee our cloud infrastructure operations and drive excellence in service delivery. The ideal candidate will possess a deep understanding of cloud technologies, strong leadership skills, and a proven track record in...


  • Manila, National Capital Region, Philippines NICE Full time

    So, what's the role all about?As a Cloud Operations Engineer, you're the go-to person for keeping a specific software application or suite of apps running smoothly. You handle tasks on cloud platforms like AWS, Azure, and GCP. If issues arise, you step in to provide support, whether it's solving problems directly or helping other teams. You work closely with...

  • Senior AWS Ops

    2 weeks ago


    Manila, National Capital Region, Philippines Cloud Bridge Full time

    Cloud-Bridgeare a fast-paced start-up specialising in the delivery of technical professional services for the public cloud – primarily Amazon Web Services (AWS).We want to change the way that people look at and use cloud services as we believe that any organisation from small start-ups to large multinationals can unleash the power of these services to...


  • Manila, National Capital Region, Philippines Cloud Bridge Full time

    The client is a specialist solutions provider with over 23 years of experience in managing and optimizing messaging, communications and collaboration technologies. Our services help drive down costs, increase IT efficiencies, minimize risk, and provide our clients with a competitive edge.This client facing role requires problem solving capabilities for...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Revenue Operations Billing Analyst page is loaded Revenue Operations Billing Analyst Apply locations Manila, Philippines time type Full time posted on Posted Today job requisition id R072434 Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not everyday that you consider...


  • Manila, National Capital Region, Philippines PGBPGNGLOBAL Full time

    Job LocationManilaJob DescriptionOverview of the jobP&G is currently undertaking the migration of our SAP workloads to the Cloud in the near future. In line with this initiative, we are seeking highly skilled Cloud Operations Engineers who specialize in OS (Linux/Windows) and server administration (Infrastructure as Code). As a member of the Global Cloud...


  • Manila, National Capital Region, Philippines PGBPGNGLOBAL Full time

    Job LocationManilaJob DescriptionOverview of the jobP&G is currently undertaking the migration of our SAP workloads to the Cloud in the near future. In line with this initiative, we are seeking highly skilled Cloud Operations Engineers who specialize in OS (Linux/Windows) and server administration (Infrastructure as Code). As a member of the Global Cloud...


  • Manila, National Capital Region, Philippines Amazon Operations Services Philippines Inc. Full time

    Amazon Operations Services Philippines Inc.Cash Application Analyst - AR (Rolling Intake) Manila Opportunity Expired Join Amazon to collaborate globally, harness cutting-edge tech, and delight customers – where learning from the best is a daily adventure Opportunity details Opportunity Type Graduate Job Start Date Ongoing Applications Open ...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Senior Accounts Receivable Operations Analyst page is loaded Senior Accounts Receivable Operations Analyst Apply locations Manila, Philippines time type Full time posted on Posted Yesterday job requisition id R072850 Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not...

  • Cloud Administrator

    2 weeks ago


    Manila, National Capital Region, Philippines ABS-CBN Corporation Full time

    ABS-CBN is considered one of the country's leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer,...


  • Manila, National Capital Region, Philippines Infor Inc. Full time

    Cloud Service Operations Manager Country Philippines City Manila Department Software as a Service Job ID 39283 Responsible for managing IMS contract and it's service pillars, implement according to project management agile principles, apply best practices using ITIL framework to ensure successful execution of contracts and deliverables. The Service...


  • Manila, National Capital Region, Philippines Cloud Bridge Full time

    Cloud-Bridge are a fast-paced company specialising in the optimisation and delivery of professional services and managed services around all aspects of Public Cloud solutions with a specific focus on AWS.We want to change the way that people look at and use cloud services as we believe that any organisation from small start-ups to large multinationals can...


  • Manila, National Capital Region, Philippines Procter & Gamble Full time

    Job Location: MANILA NET PARK OFFICEJob Description:Overview of the Role:As P&G shifts its workloads to the Cloud, we need skilled cloud network product engineers proficient in network and cloud administration, as well as automation. You will be part of the Global Cloud Hosting Operations team responsible for delivering Cloud enabled Infrastructure and...


  • Manila, National Capital Region, Philippines Delegate Cx Full time

    Home Based Cloud and Security Operations Manager Networks & Systems Administration (Information & Communication Technology) The DCX Cloud and Security Operations Manager will work as a full-time employee for DCXbased in the United States.You will get a chance to learn new skills as well as demonstrate skills you've learned in the past.You will be responsible...


  • Manila, National Capital Region, Philippines ARTEMISPLUS EXPRESS INC. Full time

    Oversee the day-to-day operations of the cloud kitchen, ensuring smooth functioning and adherence to established standards.Manage and coordinate the activities of kitchen staff, including chefs, cooks, and other support staff, to maintain a high level of productivity and efficiency.Implement and enforce standard operating procedures , maximize food quality...


  • Manila, National Capital Region, Philippines NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.The Sales Operations Analyst is responsible for the...


  • Manila, National Capital Region, Philippines 3Cloud Full time

    The GDC Cloud Systems Engineer is a member of 3Cloud's managed services team. He or she is responsible for ongoing technical support, handling escalations from a monitoring team and leading proactive task-based work (e.g. maintenance) for all supported client's Azure environments. As a GDC Cloud Systems Engineer, you will be a part of our core team who is...


  • Manila, National Capital Region, Philippines Sagan Full time

    Job Title/Position: Financial Operations AnalystPosition Type/Location: Full-Time, Remote (EST Timezone) Work Schedule:Monday: 2 PM - 10 PM ESTTuesday: 7 AM - 3 PM ESTWednesday to Friday: 9 AM - 5 PM EST About Us: We are a dynamic and growing restaurant group, looking to expand our back office operations team. We currently operate with a focus on efficiency,...