Sales Operations Analyst

2 weeks ago

Manila, National Capital Region, Philippines NICE Full time

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

The Sales Operations Analyst is responsible for the tasks, projects and audits needed to support and maintain necessary activities, reporting, and compliance within the sales division. Additional responsibilities include administration of , reporting tools and advanced analytics to help drive strategy development projects.

Ongoing tasks will include Audits within systems used within the division; Attainment maintenance and reporting; and project management or new internal releases and/or system implementations. The tasks will require use of market research, sales data captured by the Salesforce application, and thorough analysis and discussions with business partners. This position will be driving projects to the successful completion in a highly dynamic environment where relationship building is crucial.

The sales operations foundational responsibility is to ensure that sales decision making is fact based and provide business analytics and advice on sales and marketing efforts, provide process management and documentation, and reporting in key operations areas. This position continuously evolves by utilizing business intelligence discovered through strategic use of analytics in our CRM and other data warehouses.

Participate in projects as assigned.

Responsibilities

  • Reviewing closed deals and Pipeline
  • Configure and resolve quote related queries.
  • Collaborating with Sales to ensure the sales process is understood and followed, as well as identifying & executing opportunities for improvement with the goal of improving data quality and reducing room for error.
  • Where required, providing ad-hoc analytical and operational support as is required by the sales operations team in areas such as:
  • Data management
  • Data reconciliation and migration
  • Data cleansing
  • Data analysis
  • Workflow management and administration, primarily in Salesforce, as well as associated operational tools and technologies
  • If necessary, producing regular and ad-hoc reports & dashboards using tools such as Salesforce, Tableau or Power BI and Excel or Google sheets.
  • Participating in strategic and tactical projects as required.

About NICE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? *
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Have you ever worked at NICE or any of it's subsidiaries? *
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Current Address (Full address, City, Region, Zip) *

How did you hear about this position opening? *

Were you referred to this position by any current NICE employee?If Yes, what is the name of the first person to refer you? If No, please type "N/A". *

Are you amenable working in a hybrid setting (min of 2 days onsite weekly)? *
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Are you amenable to working in BGC, Taguig City? *
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