Cloud Service Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines Infor Inc. Full time
Cloud Service Operations Manager

Country

Philippines

City

Manila

Department

Software as a Service

Job ID

39283

Responsible for managing IMS contract and it's service pillars, implement according to project management agile principles, apply best practices using ITIL framework to ensure successful execution of contracts and deliverables.

The Service Operations Manager is accountable for overseeing the provision of services included in the Infor IMS agreements with customers. This involves implementing and administering the services in line with the company's policies (IMS SIPOC: Supplier – Input – Process – Output - Customer) and procedures, such as Service Pillars – Business Application Support (BAS), Extension Lifecycle Management (ELM), Release Impact Management (RIM), Application Administration (AA), Solution Monitoring (SoMo), Automated Testing Services (ATS), as well as adhering to best practices of service delivery, such as ITIL v4. The number of customers under the manager's portfolio depends on the type of governance and complexity of the contract. Project Management guidelines such as Agile or Prince should also be followed.

Basic Qualifications:

  • Candidate should be graduate of any degree
  • Fluent in English both written and verbal
  • With ERP application background
  • A thorough understanding and practical experience of corporate business practices, as well as strong analytical skills or specialized knowledge in a particular field. Additionally, a firm grasp of the fundamental principles of contract management
  • Exceptional time management and organizational skills, client-oriented and self-motivated individual with a strong drive for personal development
  • Ability to work well under pressure and meet deadlines while ensuring the delivery of high-quality services
  • Ability to comprehend and adhere to directives from direct supervisor and interact effectively with all levels of management
Preferred Qualifications:
  • With operations management and incident management experience
  • ITIL Certified and has project management experience
  • With ERP application background
About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read here .

#J-18808-Ljbffr

  • Cloud Operations Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Willis Towers Watson Full time

    The Role: As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings. Responsibilities:Perform...

  • Cloud Operations Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines WTW Full time

    The Role:As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings.Responsibilities: Perform...

  • Cloud Operations Analyst

    3 weeks ago

    Manila, National Capital Region, Philippines WTW Full time

    The Role:As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT Cloud offerings.Responsibilities: Perform...

  • Cloud Operations Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Reed Elsevier Full time

    Management (Information & Communication Technology) An experienced Cloud Infrastructure Leader with expertise in operational support to oversee our cloud infrastructure operations and drive excellence in service delivery. The ideal candidate will possess a deep understanding of cloud technologies, strong leadership skills, and a proven track record in...

  • Senior AWS Ops

    2 weeks ago

    Manila, National Capital Region, Philippines Cloud Bridge Full time

    Cloud-Bridgeare a fast-paced start-up specialising in the delivery of technical professional services for the public cloud – primarily Amazon Web Services (AWS).We want to change the way that people look at and use cloud services as we believe that any organisation from small start-ups to large multinationals can unleash the power of these services to...

  • Cloud Operations Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines NICE Full time

    So, what's the role all about?As a Cloud Operations Engineer, you're the go-to person for keeping a specific software application or suite of apps running smoothly. You handle tasks on cloud platforms like AWS, Azure, and GCP. If issues arise, you step in to provide support, whether it's solving problems directly or helping other teams. You work closely with...

  • cloud kitchen manager

    4 days ago

    Manila, National Capital Region, Philippines ARTEMISPLUS EXPRESS INC. Full time

    Oversee the day-to-day operations of the cloud kitchen, ensuring smooth functioning and adherence to established standards.Manage and coordinate the activities of kitchen staff, including chefs, cooks, and other support staff, to maintain a high level of productivity and efficiency.Implement and enforce standard operating procedures , maximize food quality...

  • Home Based Cloud and Security Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Delegate Cx Full time

    Home Based Cloud and Security Operations Manager Networks & Systems Administration (Information & Communication Technology) The DCX Cloud and Security Operations Manager will work as a full-time employee for DCXbased in the United States.You will get a chance to learn new skills as well as demonstrate skills you've learned in the past.You will be responsible...

  • Cloud Operations Engineer – IaaS SME

    2 weeks ago

    Manila, National Capital Region, Philippines PGBPGNGLOBAL Full time

    Job LocationManilaJob DescriptionOverview of the jobP&G is currently undertaking the migration of our SAP workloads to the Cloud in the near future. In line with this initiative, we are seeking highly skilled Cloud Operations Engineers who specialize in OS (Linux/Windows) and server administration (Infrastructure as Code). As a member of the Global Cloud...

  • Cloud Operations Engineer – IaaS SME

    3 weeks ago

    Manila, National Capital Region, Philippines PGBPGNGLOBAL Full time

    Job LocationManilaJob DescriptionOverview of the jobP&G is currently undertaking the migration of our SAP workloads to the Cloud in the near future. In line with this initiative, we are seeking highly skilled Cloud Operations Engineers who specialize in OS (Linux/Windows) and server administration (Infrastructure as Code). As a member of the Global Cloud...

  • Cloud Administrator

    2 weeks ago

    Manila, National Capital Region, Philippines ABS-CBN Corporation Full time

    ABS-CBN is considered one of the country's leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer,...

  • IT Service Desk Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Add expected salary to your profile for insights *Position / Title: Manager, IT Service Desk SPOC (Manila)*Reporting line (job level): Head of Global IT Service Desk*Main purpose of the position: Managing the IT Service Desk team in Manila, which is the Single Point of Contact (1st...

  • Marketing Specialist Sales · Remote

    2 weeks ago

    Manila, National Capital Region, Philippines Cloud Bridge Full time

    At Cloud Bridge, we're transforming how businesses use AWS cloud services. We specialise in providing Consultancy, Managed Services, Cloud Governance, FinOps, and leveraging AI/ML. Our mission is to help organisations unlock the full potential of AWS. As an AWS Advanced Partner, we turn cloud dreams into reality, enhancing IT experiences for clients across...

  • HubSpot Specialist Sales · Philippines

    2 weeks ago

    Manila, National Capital Region, Philippines Cloud Bridge Full time

    Cloud-Bridge are a fast-paced company specialising in the optimisation and delivery of professional services and managed services around all aspects of Public Cloud solutions with a specific focus on AWS.We want to change the way that people look at and use cloud services as we believe that any organisation from small start-ups to large multinationals can...

  • Network Operations Professional

    5 days ago

    Manila, National Capital Region, Philippines VESTAS SHARED SERVICE AS Full time

    Do you want to be part of a global Data Center Network engineering team with a progressive and innovative market leader in the renewal energy sector? We are looking for an experienced Network Engineer to join us to develop cyber-secure and well-governed Hybrid Data Center offerings for the better of the world. Digital Core Infrastructure & NetworkCore...

  • Cloud Systems Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines 3Cloud Full time

    The GDC Cloud Systems Engineer is a member of 3Cloud's managed services team. He or she is responsible for ongoing technical support, handling escalations from a monitoring team and leading proactive task-based work (e.g. maintenance) for all supported client's Azure environments. As a GDC Cloud Systems Engineer, you will be a part of our core team who is...

  • Cloud Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines iRipple, Inc. Full time

    Job Summary:Cloud engineers are pivotal in managing the technical aspects of cloud computing, encompassing tasks from designing cloud systems to their implementation and upkeep.Job Scopes and Responsibilities:Collaborate with the Engineering Team and CTO to identify and select optimal cloud-based services for the company's needs.Manage and maintain the...

  • Cloud Engineer

    3 weeks ago

    Manila, National Capital Region, Philippines iRipple, Inc. Full time

    Job Summary:Cloud engineers are pivotal in managing the technical aspects of cloud computing, encompassing tasks from designing cloud systems to their implementation and upkeep.Job Scopes and Responsibilities:Collaborate with the Engineering Team and CTO to identify and select optimal cloud-based services for the company's needs.Manage and maintain the...

  • Operations Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Ezy Service Centre Corporation Full time

    PURPOSE OF POSITION• The Operations Manager will oversee all operations, ensuring effective and successful management of labor, productivity, and quality control.• This role is pivotal in enhancing operational procedures, systems, and principles in areas such as information flow, business processes, and management reporting.• The manager will also...

  • Service Desk Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Cloud Bridge Full time

    The client is a specialist solutions provider with over 23 years of experience in managing and optimizing messaging, communications and collaboration technologies. Our services help drive down costs, increase IT efficiencies, minimize risk, and provide our clients with a competitive edge.This client facing role requires problem solving capabilities for...