Business Support Team Supervisor

2 weeks ago


Taguig, National Capital Region, Philippines Willis Towers Watson Full time

The Role

Client Focus

  • Perform day-to-day HR Services operations pertaining toTier 2 Regional HR Services and Tier 1 country specific processes
  • Ensure adherence to identified service level standards and metrics
  • Administer ServiceCentral resolutions based on assigned access and other HR systems-related support
  • Assists with maintaining accurate employee records including associate personal files
  • Participate in ad hoc projects pertains to Human Resources and/or office-wide issues

Teamwork

  • Follow the defined processes in HR Services
  • Participate in process efficiency, monitoring of workload and the implementation of continuous improvement projects
  • Identify the potential for better team efficiencies and collaborate with the leader on their implementation

Integrity

  • Responsible for keeping employee data accuracy and privacy
  • Facilitate correct data entry for the new hires and keep the data records for the existing employees and putting the changes to the HRIS

Respect

  • Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
  • Enrich the processes and the value added services for the internal customer

Excellence

  • Facilitate professional excellence through quality delivery of HR Services tasks, expertise in the process mapping and the process designing

The Requirements

  • Bachelor's Degree or equivalent in human resources, business or related field required
  • At least 3 years of Team Lead/people management experience required
  • Strong HR background preferably in a shared services setting
  • Experience in a global scope
  • Strong written and verbal communication skills
  • Ability to plan and prioritise workload
  • Ability to use own initiative but work under instruction as required
  • Ability to work as part of a team and alone with a 'can do' attitude
  • Maintain good working relationships with colleagues across HR
  • Ability to provide a high standards of customer care
  • Methodical and organised approach
  • Quick Learner and self-motivated
  • Flexible and Adaptable to Changes
  • Working knowledge of Excel and Word needed
  • Must be amenable to work on APAC shift

WTW is an Equal Opportunity Employer


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