People Operations Supervisor

2 weeks ago


Taguig, National Capital Region, Philippines SSI Acquire BPO Solutions Inc. Full time

People Operations Supervisor page is loaded

People Operations Supervisor Apply locations Taguig City time type Full time posted on Posted 2 Days Ago job requisition id R8865

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

In People Operations, you'll use your eye for detail and tireless commitment to process improvement to work with teams across clients to implement programs that help all clients succeed.

What You Will Do:

As our People Operations Supervisor, you'll be part of the client's team in the Philippines working closely with Acquire team (e.g., Recruitment, Operations, IT, Human Resource, Legal) and the client's managers to oversee and manage employees' performance and ensure seamless experiences of employees as they onboard, transfer teams, or replace.

  • Provide people support to the business by assisting employees and managers about people programs, policies, and other people-related topics.
  • Act as first point-of-contact in disseminating information, policies and processes, and changes implemented by internal and external stakeholders.
  • Support employee relations related activity such as investigation and performance management.
  • Ensure individual and team's adherence to the policies and procedures of the program and of the company, including compliance to attendance and schedule.
  • Conducts regular 1on1 / coaching sessions to improve individual and team performance.
  • Initiate and facilitate various activities that will improve, motivate, and boost employees' performance. e.g., Engagement Activities, Rewards & Recognition Programs.
  • Assist in finding the right talents from meeting up with the hiring managers, identifying headcount requests, scheduling interviews and calibration sessions, sending follow up emails, and assisting in creation of profile description.
  • Assist in partnering with hiring managers in creating scorecards, conducting performance reviews, and evaluating employees' behavior and attendance.
  • Partner with the client's IT team whenever equipment, tools, and access issues arise.
  • Submit IT ticket (through JIRA) for new hire access provisioning. Once the new hire has an active client profile, request access for client equipment and applications e.g., laptop, SFDC, Confluence, etc.
  • Coordinate with the client's IT team for laptop shipment and laptop configuration schedule.
  • Administer new hire onboarding in partnership with the HR and the client's IT team.
  • Ensure correct timesheet entry and on time submission of time off requests, time logs, overtime, and end of pay cycle timesheet data of each employee.
  • Run regular and ad-hoc reports for the client and Acquire's cross-functional teams – Recruitment, Operations, IT, Human Resources, and client's Managers.

Must Haves:

  • Bachelor's degree in Psychology, Human Resource, or any related course.
  • 3+ years of work experience as a supervisor in human resource and/or operations, preferably with exposure in Tech Sector.
  • Demonstrated client-service orientation, with a clear, approachable, and friendly communication style and customer service attitude.
  • Strong written ability and experience working with managers across aspects of employee relations, including performance management.
  • Effective interpersonal, teamwork and organizational skills
  • Tech curious and interested in evolving trends and technologies in the IT industry.

Nice to Have:

  • Exposure in Tech Sector
  • Tech savvy

Join the A-Team and experience the A-Life

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