Commercial Business Process Supervisor
1 month ago
At PMI, we are embarking on an incredible journey. We are revolutionizing our business to focus on delivering a smoke-free future.
With significant change comes tremendous opportunities. When you join us, you have the freedom to innovate and implement better solutions, propelling your career in various directions.
Sales and Marketing at PMI is like starting a new business with the support and expertise of a global brand behind you.
If you bring curiosity and the ability to engage people, you can be part of the digital, omni-channel team that is spearheading our commercial transformation.
If you are a forward-thinker and strategist, you can have a significant impact by shaping sales strategies across all markets to drive sustainable business growth and maintain market leadership.
Your 'Day to Day'The Commercial Business Process Supervisor is responsible for optimizing PMFTC's Commercial and Sales processes to enhance efficiency, effectiveness, and continuous improvement. This role demands strong analytical skills, leadership qualities, and a proactive problem-solving approach.
Process Optimization- Analyze current processes to identify areas for enhancement.
- Develop and implement strategies to streamline workflows and boost efficiency.
- Collaborate with diverse teams to standardize processes and implement best practices.
- Monitor key performance indicators (KPIs) to assess process effectiveness and identify improvement opportunities.
- Lead initiatives for continuous improvement to achieve operational excellence.
- Use various methodologies to pinpoint root causes of inefficiencies and implement solutions.
- Cultivate an atmosphere of innovation and continuous learning within the organization.
- Organize process improvement workshops and training sessions for staff.
- Set quality standards and ensure compliance with regulations.
- Conduct regular audits to uphold process integrity.
- Implement corrective and preventive measures to address quality concerns.
- Monitor and report quality metrics to management and stakeholders.
- Supervise a team of process improvement specialists/analysts.
- Offer guidance, coaching, and mentorship to team members.
- Effectively delegate tasks and monitor progress for timely completion.
- Foster a collaborative work environment promoting teamwork and innovation.
- Communicate process changes, updates, and enhancements to relevant stakeholders.
- Collaborate with internal departments and external partners to align processes and goals.
- Act as a liaison between different functional areas for seamless process integration.
- Respond to inquiries and support stakeholders on process-related matters.
- Bachelor's degree in Business Administration, Engineering, Operations Management, or related field.
- Demonstrated experience in process improvement, preferably in manufacturing or service industries.
- Strong analytical skills for data interpretation and decision-making.
- Proficiency in Lean Six Sigma methodologies and process optimization techniques preferred.
- Excellent leadership and interpersonal skills to motivate teams.
- Effective communication skills, both verbal and written, for clear conveyance of ideas.
- Detail-oriented with a focus on quality and continuous improvement.
Our success relies on individuals who come to work with purpose and a drive for progress every day.
Join PMI and:- Take the freedom to shape your future and ours, empowering you to innovate and explore.
- Be part of an inclusive, diverse culture where every contribution is valued, collaborating with exceptional individuals worldwide.
- Pursue your ambitions and enhance your skills in a global business with vast opportunities for growth.
- Take pride in fulfilling our commitment to society: delivering a smoke-free future.
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