HRO Team Lead

2 weeks ago

Taguig, National Capital Region, Philippines VCC Link, Inc. Full time

Supervisors/Team Leaders (Call Centre & Customer Service)

3+ years as a supervisor/ team lead handling CSR associates.


• Must have 2 to 3 years of experience handling Workday tool, Service Now tool, or Salesforce tool. Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day-to-day delivery and performance of the team.


• The role will also require the individual to motivate, mentor, coach, and groom the team.


• Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.

Qualification


• Minimum experience of 3 years with customer service in the BPO/BPM industry (Open to TLs handling financial/ collections/ fraud campaigns).


• Bachelor's degree in any course


• A minimum of 3 years in the role of a Team Leader and experience in using Workday/ ServiceNow/ Salesforce tools.


• Willingness to work in rotational shifts


• Experience in HR (human resource) is a plus (any relevant experience including comp and ben or recruitment or other general HR work).

  • Schedule: Shifting Shifts
  • Work setup: Onsite
  • Site: BGC Taguig
Your application will include the following questions:

How many years of people management experience do you have?

Which of the following workforce management systems do you have experience using?

VCC Link, Inc. was established in 2004 primarily as a firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up.

Champion contributor for the Philippines Information Technology and Business Process Management (IT-BPM) sector, VCC Link has now focused on providing recruitment solutions to the outsourcing industry.

Multi-award-winning, VCC Link provides top-tier solutions to its Fortune Global 500 clients. We offer bespoke, agile, and efficient strategies to help fulfill your workforce needs across all functions in corporate, consulting, operations, and technology verticals.

With over 8,000 life-changing career opportunities served, VCC Link is a professional partner to job seekers looking for career advancement. We support, with compassion, employment opportunities to fresh graduates, supervisors, top-level management, and C-Suite decision-makers.

Our goal: to spark the flow of 100,000 improved lives through better jobs by 2030. Empowering lives since 2004, this is what we do.

IT Infrastructure, Automation, and Data Analytics Hiring

We specialize in supporting roles for Information & Technology Demand with almost every technology covered with unrivaled candidate placements for different IT Verticals such as ERP roles, Software Development and Automation, Data Analytics, Database Management, IT Support Infrastructure, and so much more. Our consultants are industry specialists with in-depth understanding of the IT job market. With passionate expertise, we provide excellent IT hiring experience.

BPM Operations, Corporate & Consulting Solutions

We augment the gap of our client's hiring needs by providing quality candidates through a process that we have professionally designed. We deliver highly qualified talents in the areas of Finance and Accounting, Human Resources, Training and Development, Digital Marketing, Legal and Compliance, Facilities and Engineering, Supply Chain, and Risk Compliance – servicing multiple Industries from E-Commerce, FinTech, Social Media, Travel, Healthcare, Insurance, Manufacturing and a lot more. Here at VCC Link, we provide only the best among the best of talents.

BPO Expert and Multilingual Hiring

Several industries like Healthcare, Travel, Finance, Sales, and Telecommunications, are in need of diverse support. At VCC Link, our BPO Expert Team is committed to continuously forecast and match applicants' expectations with what our multinational clients can offer. Through innovative sourcing methods, we not only help candidates land jobs - we empower our clients by providing them access to a workforce of high caliber.

VCC Link, Inc. was established in 2004 primarily as a firm that offers solutions to offshore and outsourcing companies, addressing business needs such as the supply of quality workforce, customer service training, and turnkey solutions set up.

Champion contributor for the Philippines Information Technology and Business Process Management (IT-BPM) sector, VCC Link has now focused on providing recruitment solutions to the outsourcing industry.

Multi-award-winning, VCC Link provides top-tier solutions to its Fortune Global 500 clients. We offer bespoke, agile, and efficient strategies to help fulfill your workforce needs across all functions in corporate, consulting, operations, and technology verticals.

With over 8,000 life-changing career opportunities served, VCC Link is a professional partner to job seekers looking for career advancement. We support, with compassion, employment opportunities to fresh graduates, supervisors, top-level management, and C-Suite decision-makers.

Our goal: to spark the flow of 100,000 improved lives through better jobs by 2030. Empowering lives since 2004, this is what we do.

IT Infrastructure, Automation, and Data Analytics Hiring

We specialize in supporting roles for Information & Technology Demand with almost every technology covered with unrivaled candidate placements for different IT Verticals such as ERP roles, Software Development and Automation, Data Analytics, Database Management, IT Support Infrastructure, and so much more. Our consultants are industry specialists with in-depth understanding of the IT job market. With passionate expertise, we provide excellent IT hiring experience.

BPM Operations, Corporate & Consulting Solutions

We augment the gap of our client's hiring needs by providing quality candidates through a process that we have professionally designed. We deliver highly qualified talents in the areas of Finance and Accounting, Human Resources, Training and Development, Digital Marketing, Legal and Compliance, Facilities and Engineering, Supply Chain, and Risk Compliance – servicing multiple Industries from E-Commerce, FinTech, Social Media, Travel, Healthcare, Insurance, Manufacturing and a lot more. Here at VCC Link, we provide only the best among the best of talents.

BPO Expert and Multilingual Hiring

Several industries like Healthcare, Travel, Finance, Sales, and Telecommunications, are in need of diverse support. At VCC Link, our BPO Expert Team is committed to continuously forecast and match applicants' expectations with what our multinational clients can offer. Through innovative sourcing methods, we not only help candidates land jobs - we empower our clients by providing them access to a workforce of high caliber.

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