Cruise Reservation Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Galilee Business Support Services Full time

Travel Agents/Consultants (Hospitality & Tourism)

To successfully share your Cruise knowledge and provide exceptional sales and service to our customer and in turn to their customers as part of the Supply Chain.

Detailed Job Description:

  • Handle customer inbound service calls that may be pre-booked, pre-cruise, and post-cruise in nature
  • Assist with customer's inquiries, concerns, or questions, as well as action requests to manage existing bookings for both direct guests and travel advisors
  • This role will use knowledge of the client-specific processes, policies, and products to respond to customer's queries and provide assistance to resolve customer needs. This will be done through accessing the client's reservations system to action any requests that require amendment to existing bookings, or creating new bookings
  • This role will be given access to the client's knowledge base, where processes, policies, and updates are housed in order to provide the most up-to-date information and the most suitable resolution for customers
  • Upholding solid customer experience by ensuring complete and accurate information is utilized and provided when handling customer interactions, that the calls are handled in an efficient manner, as well as demonstrating customer service throughout the conversation with the customers. While customer interactions are primarily inbound calls
  • Will be handling non-voice interactions

Knowledge, Skill-set and Experience Required:

  • You will need previous sales experience as a retail or wholesale travel consultant
  • Ideally you will have GDS skills. Amadeus preferred, but re-training is available
  • You must have been on a cruise. We believe that only those who have truly experienced a cruise, can sell it with the passion it requires to close those leads
  • Demonstrate a good knowledge of the major cruise lines & cruise ships and be ready to learn more
  • Be a motivated self-starter with a passion to grow your cruise business
  • Offer superior attention to detail in the travel planning process

What We Offer:

  • Leave accrual upon hiring
  • HMO for principal + 1 dependent
  • Specific client-initiated benefits
  • A company that values its employees
  • Career planning and development opportunities
Your application will include the following questions:

What's your expected monthly basic salary?

GBSS or Galilee Business Support Services is a premiere Company providing a wide range of managed business and offshoring services to Multinational Clients in various industries around the world.

Founded in 2010 initially as a back office support for an Australian Client, GBSS continues to grow as we expand across multiple sites in BGC Taguig and acquire new Clients and acquire top talent.

GBSS makes offshoring easy by providing first class staffing solutions and investing in our people and partnering with our Clients consistently.

GBSS or Galilee Business Support Services is a premiere Company providing a wide range of managed business and offshoring services to Multinational Clients in various industries around the world.

Founded in 2010 initially as a back office support for an Australian Client, GBSS continues to grow as we expand across multiple sites in BGC Taguig and acquire new Clients and acquire top talent.

GBSS makes offshoring easy by providing first class staffing solutions and investing in our people and partnering with our Clients consistently.

Don't provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr

  • Senior Endpoint IT Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Amadeus Marketing Phils, Inc. Full time

    Help Desk & IT Support (Information & Communication Technology) Deliver global IT support for customer endpoint devices and application servers.Ensure the effective management of endpoint devices by way of imaging and patching. Similarly ensure that servers are patched accortding to the global schedule. In this role you'll:Service Delivery and Support: -...

  • HR- Recruitment Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Transnational Diversified Group Full time

    Recruitment - Internal (Human Resources & Recruitment) We are looking for a Recruitment Specialist to undertake all hiring activities, from advertising open roles to interviewing candidates and closing hires. Recruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications and supporting hiring...

  • Live Streaming Planning Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Client Profile: Hotel and Leisure company in the Philippines offering hotel reservations, casino entertainment, and conference facilities. Position: Live Streaming Planning Specialist Industry: Hotel and Leisure Location: BGC, Taguig Salary: Php 30,000 - Php 45,000 Schedule: Weekends Off | 9AM - 6PM Work Set up: On site Benefits: SSS, Philhealth, Pag-ibig,...

  • Events Planning Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines.Position: Events Planning SpecialistIndustry: Hotel and LeisureLocation: BGC, taguigSalary: Php 30,000 – Php...

  • Events Planning Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines.Position: Events Planning SpecialistIndustry: Hotel and LeisureLocation: BGC, taguigSalary: Php 30,000 – Php...

  • Live Streaming Planning Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Client Profile:A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines.Position: Live Streaming Planning SpecialistIndustry: Hotel and LeisureLocation: BGC, taguigSalary: Php 30,000...

  • Administrative Support Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Training and Marketing Professionals Inc. Full time

    WE ARE HIRINGTraining and Marketing Professionals, Inc. (TMPI) is looking for an Administrative Support Specialist - Globe Telecommunication (GCash Account)SKILLS & QUALIFICATIONS:Must have a Bachelor's Degree, preferably a graduate of Business Management, Office Administration, Business Administration or any related field.- Minimum of 2 years of working...

  • Events Planning Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines J-K Network Services Full time

    Client Profile:A Hotel and Leisure industry specialized in hotel reservations, casino entertainment, conference facilities for events, and recreational activities. The company is known for providing top-notch customer service in the Philippines.Position:Events Planning SpecialistIndustry: Hotel and LeisureLocation: BGC, TaguigSalary: Php 30,000 – Php...

  • Executive Operations Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Focus Global Inc. Full time

    PA, EA & Secretarial (Administration & Office Support) Full time Add expected salary to your profile for insights The Executive Operations Specialist has the primary role of providing high-level administrative support to the Executives of the company. This role will also focus on managing travel arrangements for local and international trips covering...

  • Product Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines AIQUE Innovation Technology Corporation Full time

    Travel Agents/Consultants (Hospitality & Tourism) Full time Add expected salary to your profile for insights Brief Qualifications & Primary Job Descriptions:We are seeking a motivated and enthusiastic product associate to join our team and assist in the development and enhancement of our travel tech products. This internship offers an exciting opportunity...

  • Customer Experience Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines JPCron Corp Full time

    Full time Add expected salary to your profile for insights Your main target will be meeting customers' needs and expectations: you will provide support and help by managing our customer's reservations and delivering answers regarding pre- and past-travel questions.Using all customer communication channels, your goal will be to bring an assertive outcome...

  • Senior Data Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Navitaire Philippines Inc. Full time

    Business/Systems Analysts (Information & Communication Technology) The Data Analyst reporting to a Project Management/Scrum Master lead will work with Scrum Masters and Scrum is responsible for the following:1. Gather raw data from various sources, including databases, spreadsheets, and external systems.2. Manipulate SQL to perform in-depth structured and...

  • Credit Control Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Refinitiv Full time

    Credit Control Manager - LCC, Asia page is loaded Credit Control Manager - LCC, Asia Apply locations PHL-Taguig-20 Upper McKinley Bldg IND-Bangalore-A, RMZ Infinity IND-Mumbai-One World Center time type Full time posted on Posted 4 Days Ago job requisition id R The LCC Asia Credit Control Manager leads a team of collection specialists who investigate...

  • Quality & Training Specialist Nurse – Night Shift/ Hybrid (with Clinical Trial experience required)

    2 weeks ago

    Taguig, National Capital Region, Philippines Thermo Fisher Scientific Inc. Full time

    Job DescriptionAt Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering...

  • Med Info Spec I

    1 month ago

    Taguig, National Capital Region, Philippines Thermo Fisher Scientific Full time

    Job DescriptionAt Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering...

  • Med Info Spec I

    2 weeks ago

    Taguig, National Capital Region, Philippines Thermo Fisher Scientific Full time

    Job DescriptionAt Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering...

  • Med Info Spec I

    4 weeks ago

    Taguig, National Capital Region, Philippines Thermo Fisher Scientific Full time

    Job DescriptionAt Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering...

  • Events Planning Specialist

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines. Position: Events Planning Specialist Industry: Hotel and Leisure Location: BGC, taguig Salary: Php 30,000 –...

  • Events Planning Specialist

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines. Position: Events Planning Specialist Industry: Hotel and Leisure Location: BGC, taguig Salary: Php 30,000 –...

  • Events Planning Specialist

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines. Position: Events Planning Specialist Industry: Hotel and Leisure Location: BGC, taguig Salary: Php 30,000 –...

  • Events Planning Specialist

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines. Position: Events Planning Specialist Industry: Hotel and Leisure Location: BGC, taguig Salary: Php 30,000 –...

  • Live Streaming Planning Specialist

    4 weeks ago

    Taguig City, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines. Position: Live Streaming Planning Specialist Industry: Hotel and Leisure Location: BGC, taguig Salary: Php...

  • Live Streaming Planning Specialist

    4 weeks ago

    Taguig City, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines. Position: Live Streaming Planning Specialist Industry: Hotel and Leisure Location: BGC, taguig Salary: Php...

  • Live Streaming Planning Specialist

    4 weeks ago

    Taguig City, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines. Position: Live Streaming Planning Specialist Industry: Hotel and Leisure Location: BGC, taguig Salary: Php...

  • Live Streaming Planning Specialist

    4 weeks ago

    Taguig City, Philippines J-K Network Services Full time

    Client Profile: A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines. Position: Live Streaming Planning Specialist Industry: Hotel and Leisure Location: BGC, taguig Salary: Php...

  • Events Planning Specialist

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile:A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines.Position: Events Planning SpecialistIndustry: Hotel and LeisureLocation: BGC, taguigSalary: Php 30,000 – Php...

  • Events Planning Specialist

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile:A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines.Position: Events Planning SpecialistIndustry: Hotel and LeisureLocation: BGC, taguigSalary: Php 30,000 – Php...

  • Live Streaming Planning Specialist

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile:A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines.Position: Live Streaming Planning SpecialistIndustry: Hotel and LeisureLocation: BGC, taguigSalary: Php 30,000...

  • Live Streaming Planning Specialist

    4 weeks ago

    Taguig, Philippines J-K Network Services Full time

    Client Profile:A Hotel and Leisure industry that provides and offers hotel reservations, casino entertainment, conference facilities for events and recreational activities. This company also provides excellent costumers service in the Philippines.Position: Live Streaming Planning SpecialistIndustry: Hotel and LeisureLocation: BGC, taguigSalary: Php 30,000...