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Operations Team Manager/Supervisor
2 weeks ago
Supervisors/Team Leaders (Call Centre & Customer Service)
Grab the opportunity, achieve your highest potential with iOPEX Technologies
We are looking for awesome and talented Operations Supervisors who wants to join our growing # team
Requirement:
- Should have at least 1 year of relevant experience as a Team Lead on a BPO set up
- Must be willing to work onsite a nigh/shifting schedule at Bonifacio Global City, Taguig
Accounts:
- Technical Team Lead,
- Local Healthcare Account
Job Description:
- Handle appropriate escalations and communicate to stakeholders when necessary
- Provide necessary training to new agents, as well as provide upskill training to tenured ones upon new department function or availability.
- Address client's needs through email:
- Daily Forecast
- Training Needs
- Data Analysis
- Reporting needs and assistance
- Establish and reinforce the team and individual metrics to drive performance
- Provide coaching and performance monitoring of team members
- Ensure timely communication of changes and new strategies to the team
- Meet performance standards, metrics and set goals set by the department.
- This includes analyzing data, quality monitoring, coaching to strengths and opportunities.
- Answering procedural and navigational questions, conducting side by side coaching and
- Conducting team huddles and team meetings and updates are sent out.
- Develops and maintains positive relationships with clients through excellent customer relation.
- Attend meetings and calibrations with the client and cascade the same to the team
- Addresses client inquiries and ensures their needs are consistently met in a timely manner.
- Provide management with support in establishing process improvement to benefit of the customer, the employee and the management
Other Details:
- Schedule: Shifting
- Work set up: Onsite
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- HMO
- Leave credits/Leave conversions
- Uncapped annual appraisal
- 2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
- Please make sure to complete this application form: |
- For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
What's your expected monthly basic salary?
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iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.
iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.
iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.
Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.
iOPEX is a new generation business services provider offering optimized IT Management & Technical Support services. Enterprises world over have taken advantage of available tools - such as location, labor & process arbitrage – for opex reduction. However the pressure for further reduction without any sacrifice in performance standards has only increased. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience.
iOPEX has integrated 3 key elements for success – strategic design of service delivery, seamless implementation of the recommended model and operational discipline in ongoing delivery. We call it, simply, the CIO model. We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.
iOPEX management team has extensive experience in transitioning several large, mission critical projects for global delivery. iOPEX management team, with deep domain knowledge and expertise, ensures personalized client management.
Clients of iOPEX are assured of the understated competence that translates the business objectives to operational excellence.
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