Strategic Growth Specialist

2 weeks ago

Pasig, National Capital Region, Philippines iSupport Worldwide Full time

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are seeking a proactive and dynamic Strategic Growth Specialist to lead the charge on Coupa, DSSI, and Shopify accounts. This multifaceted role focuses on upselling, recapturing lost opportunities, acquiring new customers, and overall strategic account management. As a key player in our sales process, you will engage in hands-on tasks, including discovery calls, and devise strategies to drive revenue growth..

You will provide the best service to our partner client by performing these tasks:

  • Identify key target markets and create tailored sales scripts for different segments.
  • Conduct market research to understand customer trends and needs.
  • Manage new customer opportunity lists by segment and purchase tool.
  • Prioritize opportunities and submissions for Coupa, DSSI, Shopify, and assigned channel accounts based on opportunity size.
  • Build a pipeline and grow customer accounts on each channel through cold calling, emailing, and relationship building.
  • Communicate cross-functionally on pipeline management and address customer feedback to enhance conversion rates.
  • Send and manage connection requests to Coupa and DSSI customers.
  • Establish and track key performance metrics on a weekly and monthly basis.
  • Present benchmarks and propose improvements to enhance performance, reduce churn, and increase customer lifetime value.
  • Launch and optimize automated touchpoints including email nurture flows and post-call follow-up emails.
  • Build a promotional calendar with incentives focused on repeat purchases, upselling, and customer retention.
  • Audit and clean Salesforce for order frequency and estimated order size.
  • Analyze customer usage patterns for upselling opportunities.
  • Conduct regular check-ins with regular customers to encourage repeat purchases and increase customer satisfaction.
  • Implement customer retention programs tailored to individual customer needs.
  • Identify reasons for customer attrition.
  • Conduct outreach campaigns with compelling offers.
  • Collaborate with new representatives for tailored win-back proposals.
  • Other duties and projects as assigned.

Who are we looking for?

  • Minimum of 5 years of directly related experience in sales, selling into enterprise-level accounts, account management, or related experience.
  • Bachelor's degree in Sales, Marketing, e-commerce, or other directly related field.
  • Proven experience in account management, preferably in a B2B setting.
  • Familiarity with Salesforce, Coupa, DSSI, and Shopify platforms.
  • Requires the ability to effectively deal with ambiguity and creatively develop processes to aid efficiency and effectiveness.
  • Analytical mindset with the ability to derive insights from data.
  • Must have initiative, be resourceful, able to work independently without a lot of guidance.
  • Must be able to effectively prioritize, manage time and projects, and multi-task in a fast-paced, growing company environment.
  • Strong communication and interpersonal skills, including fluency in English (written and verbal).
  • Must be able to effectively collaborate with all levels of management and staff in a diverse, global environment.
  • Must be proficient in the MS Office Suite of software.
  • Within the proximity of Metro Manila (Cavite, Batangas, Bulacan, Rizal, etc.)

Company Perks:

  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks
Your application will include the following questions:

How many years' experience do you have as a Data Quality Analyst?

Founded in 2006, iSupport Worldwide is a US-owned offshoring company with offices in Ortigas, Philippines. iSupport Worldwide has developed considerable expertise focusing on Recruitment Process Outsourcing, Facilities Management, Employee Services, Client Services Development and many more.

iSupport Worldwide provides businesses with a scalable platform to set up low cost, high-value operations in the Philippines without the need to incorporate, directly employ staff or manage your own office, while maintaining full control.

Our offshoring solutions are ideal for small-medium companies, and we have partnered with a variety of industries providing customized business solutions through job functions in customer service, technical support, data entry and processing, quality assurance, logistics, administrative support, graphic design, accounts receivable, accounts payable and more.

Founded in 2006, iSupport Worldwide is a US-owned offshoring company with offices in Ortigas, Philippines. iSupport Worldwide has developed considerable expertise focusing on Recruitment Process Outsourcing, Facilities Management, Employee Services, Client Services Development and many more.

iSupport Worldwide provides businesses with a scalable platform to set up low cost, high-value operations in the Philippines without the need to incorporate, directly employ staff or manage your own office, while maintaining full control.

Our offshoring solutions are ideal for small-medium companies, and we have partnered with a variety of industries providing customized business solutions through job functions in customer service, technical support, data entry and processing, quality assurance, logistics, administrative support, graphic design, accounts receivable, accounts payable and more.

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