Legal Intake Specialist

2 weeks ago


Pasig, National Capital Region, Philippines enablesGROUP Full time
Legal Intake Specialist (Customer Service Admin)

Administrative Assistants (Administration & Office Support)

EnablesGROUP (since 2016) are a growing BPO with the majority of our clients being Australian based.

We are seeking a dedicated and detail-oriented individual to join our team as Customer Service/Administrator.

Responsibilities:

Legal Hotline Management:

· Man the legal hotline during specified hours.

· Handle calls of varying complexity and duration, ranging from 2 minutes to over 10 minutes.

· Calm down callers and effectively extract relevant information.

· Determine appropriate referrals within the firm.

· If a current client, look up matter and provide information or forward to file manager

· Make appointments for calls backs and consults

Costs Agreement Generation:

· Prepare costs agreements for all new clients and matters.

· Send costs agreements to clients.

· Follow up to ensure timely acceptance of the costs agreements.

Practice Management:

· Set up new matters/cases in the practice management tool (Actionstep).

· Follow up outstanding invoices, and payment plans that clients may be on

Client Communication:

· Attend to client calls and messages promptly.

· Forward inquiries and messages to the relevant personnel within the firm.

· Schedule client appointments as necessary.

Data Entry and Management:

· Enter client leads into the CRM system (Clio Grow).

Calendar Management:

· Assist in managing calendars for senior staff, scheduling appointments, and coordinating meetings.

Additional Tasks (As Needed):

· Email Marketing and Newsletter Production:

· Utilize Groundhog to conduct email marketing campaigns from the website.

· Produce a monthly newsletter for clients.

Podcast Diary Management:

· Manage the schedule for podcast recordings and related activities.

QUALIFICATIONS:

· Excellent command of English (both verbal and written) with a neutral accent.

· Preferably possess a legal background or currently studying law.

· Strong interpersonal skills with the ability to remain calm and composed during client interactions.

· Detail-oriented and capable of managing multiple tasks efficiently.

· Proficiency in MS Office Suite and familiarity with CRM and practice management tools is advantageous.

· Willingness to undergo extensive training and mentorship provided by the firm.

Work Location / Working shifts: Pasig City; NSW Business hours; NWS Legal Holidays Off ; Full Time Office 1 Agent 7am to 3pm AEST 1 Agent 2pm to 10pm AEST

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as a customer service administrator?

Which of the following Microsoft Office products are you experienced with?

How would you rate your English language skills?

Do you have customer service experience?

Are you available to work public holidays?

How many years' experience do you have as a Law Associate?

The Company offers a broad spectrum of professional services to small and medium sized businesses in Australia ranging from client relationship management, technology support, accounting and administration, paraplanning and creative marketing services among others. Our motto is 'Powering your potential'.

Our Directors are highly experienced with global BPO and ITO companies and have ambitious growth plans for the business.

The Company offers a broad spectrum of professional services to small and medium sized businesses in Australia ranging from client relationship management, technology support, accounting and administration, paraplanning and creative marketing services among others. Our motto is 'Powering your potential'.

Our Directors are highly experienced with global BPO and ITO companies and have ambitious growth plans for the business.

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