Training and Documentation Specialist

2 weeks ago

Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

Training and Documentation Specialist page is loaded

Training and Documentation Specialist Apply locations Quezon City Lapu Lapu City, time type Full time posted on Posted Yesterday job requisition id JR

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development? You've come to the right place.

Why choose Manulife?

  • Competitive salary package
  • HMO on the first day with free dependents
  • Retirement benefits
  • Merit Increase
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Work Arrangement: Hybrid Work Set-Up

Schedule: Night-shift

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You've come to the right place.

Why choose Manulife?

  • Competitive Salary packages and performance bonuses
  • Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
  • Retirement savings benefit
  • Rewarding culture that values wellness and well-being
  • Performance Bonus
  • Global network of industry experts
  • Extensive training resources

Job Description:

We're looking for a Training and Documentation Specialist to join our Policy Admin - Training & Development team at MBPS. In this role, you are accountable for the facilitation of skill-based training.

Key Responsibilities:

  • Regularly review and evaluate course delivery and material to ensure they meet client and learner needs and that standards of quality and effectiveness are maintained.
  • Follow up with learners and stakeholders to measure program success and ensure learning transfer.
  • Conduct training needs and skill gap analyses for transactional/service roles
  • Create learning objectives and measures to deliver knowledge transfer
  • Provide training performance feedback to participants and managers
  • Manage intake process and prioritization for training requests
  • Create and maintain variety of training documents and aids
  • Create and manage project plans and training schedules
  • Manage intake tool for documentation (triage of incoming requests, providing timely responses)
  • Ability to create and maintain procedure documentation in knowledge databases in an efficient way to reduce duplication and effort
  • Manage small scale documentation update initiatives
  • Maintain document controls assuring accurate audit trail for all updates
  • Other duties as assigned

Qualifications:

Minimum Skills to Hire:

  • 1 year relative experience in learning and development
  • Excellent English communication skills (spoken and writing)
  • Strong customer service skills (ability to build rapport, demonstrate empathy, and outline key steps in delivering good customer service)
  • Strong analytical and problem solving skills to comprehend and act on presented customer concern or problem
  • Ability to multi-task and navigate multiple applications at the same time
  • Demonstrated capability to perform knowledge transfer

Nice to Haves:

  • Preferably, with facilitation background
  • Basic knowledge in Individual Insurance is an advantage
  • Basic knowledge in Training Needs Analysis is an advantage
  • Basic knowledge in Technical writing and usage of SharePoint, Ondexx and Salesforce is an advantage

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

About Us

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We're proud of our accomplishments and recognitions. Recent awards include:

  • Best Place to Work in Asia-Pacific 2022
  • Best Place to Work for LGBTQ Equality 2022

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts.

Discover how you can grow your career, make impact and drive real change with our Winning Team today at .

#J-18808-Ljbffr

  • Training Specialist

    3 days ago

    Manila, National Capital Region, Philippines Factset Philippines Inc. Full time

    JOB DESCRIPTION: Training SpecialistFactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.FactSet Fundamentals Team...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Shearwater Health Full time

    Let your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careersPhysical Sites: Taguig, Cebu, and PampangaRemote Work Locations: Baguio & DavaoOur Clinicians & Associates advocates for better patient care while enjoying these benefits:HMO on Day 1 with 2 Dependents upon regularization.Group Life...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Shearwater Health Full time

    Let your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careersPhysical Sites: Taguig, Cebu, and PampangaRemote Work Locations: Baguio & DavaoOur Clinicians & Associates advocates for better patient care while enjoying these benefits:HMO on Day 1 with 2 Dependents upon regularization.Group Life...

  • Documentation Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Power Integrations Full time

    Power Integrations Netherlands B.V. - Philippine Branch Records Management & Document Control (Administration & Office Support) A documentation specialist is responsible for creating documents and maintaining document records, shepherding documentation through the internal approval process as well as organizing translation and dissemination of completed...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    Access Healthcare is looking for an experienced Training Specialist for our Clinical accounts.Facilitates virtual and in-person new hire, upskill, recursive, skill enhancement, knowledge update and compliance training sessionsFacilitates and attends train the trainer sessions, as neededSends daily attendance, training and class endorsement reportsCreates,...

  • Documentation Specialist

    3 days ago

    Manila, National Capital Region, Philippines Power Integrations Netherlands B.V. - Philippine Branch Full time

    Job Summary A documentation specialist is responsible for creating documents and maintaining document records, shepherding documentation through the internal approval process as well as organizing translation and dissemination of completed documents to the appropriate locations. Your primary job is to manage document drafts and component parts, use them to...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Amazon Full time

    Job summaryTraining Specialist (French)Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Business Customer Services learning experience team is seeking training specialist for a short term interim role. Overall responsibility include...

  • Clinical Training Specialist

    3 days ago

    Manila, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    Access Healthcare is looking for an experienced Training Specialist for our Clinical accounts. Facilitates virtual and in-person new hire, upskill, recursive, skill enhancement, knowledge update and compliance training sessionsFacilitates and attends train the trainer sessions, as neededSends daily attendance, training and class endorsement reportsCreates,...

  • Freight Documentations Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines 2GO Full time

    2GO is hiring for the role of Freight Documentations Specialist. Responsible for handling incoming and outgoing cargo transactions specifically in the areas of Documentation & Validation, Preparations of Bill of Lading (BL), Cashiering, BL Clearing, Manifesting, BL Adjustments, Document Imaging & Processing Systems (DIPS), Empty Releasing and Return to...

  • Training & Development Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Global Payments Full time

    Training & Development Specialist page is loaded Training & Development Specialist Apply locations Quezon City, Metro Manila, Philippines time type Full time posted on Posted 2 Days Ago job requisition id R Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit,...

  • Document Controller

    1 week ago

    Manila, National Capital Region, Philippines Movious Construction and Development Inc. Full time

    Qualifications & experienceWith experience at construction site as Document Controller.Any four years course.Knowledge in Microsoft office specially excel software.Tasks & responsibilitiesFiling of necessary documents.Knowledgeable in (Ready for Occupancy) RFO and (Request for Information) RFI.Coordinate with client representative, re: billings, and...

  • Documentation Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines G2 Ocean Full time

    G2 Ocean is one of the world's largest ship operators within the open hatch segment and an expert in cargo handling, trade management and global port operations.The company's fleet consists of over 120 open hatch and conventional bulk vessels which operate 32 trade routes on six continents. In total, G2 Ocean completes over 3,000 port calls to more than 60...

  • Research and Development Specialist/Training Executive

    2 weeks ago

    Manila, National Capital Region, Philippines Leong Hup (Philippines), Incorporated Full time

    Duties and Responsibilities:RESEARCH AND DEVELOPMENT SPECIALISTResearch and development of productsMaintaining quality of productsFormulating, testing, recommending marination formula and systemAnalyzing lab test results and instituting changes to prevent or improve any adverse findingsConducting research on new technology on food safety, processing and raw...

  • Research and Development Specialist/Training Executive

    3 weeks ago

    Manila, National Capital Region, Philippines Leong Hup (Philippines), Incorporated Full time

    Duties and Responsibilities:RESEARCH AND DEVELOPMENT SPECIALISTResearch and development of productsMaintaining quality of productsFormulating, testing, recommending marination formula and systemAnalyzing lab test results and instituting changes to prevent or improve any adverse findingsConducting research on new technology on food safety, processing and raw...

  • Blended Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines PartnerHero Full time

    Role DetailsContract Duration: Full timeSchedule: Mon-Fri 10 pm - 7 am Manila TimeLocation: Metro Manila, PhilippinesStart date: ASAPAbout UsA little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Customer Experience Specialist

    3 days ago

    Manila, National Capital Region, Philippines Training Resources Group, Inc. Full time

    Grow your career with one of Australia's Best Student and Learning Management Systems Great career progression in a rapidly expanding company Be part of a dynamic and successful team Enjoy the convenience of Australian hours – No night shift and no rush hour travel As the Customer Experience Specialist, you will be responsible for providing support and...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Document Controller

    1 week ago

    Manila, National Capital Region, Philippines THE ORIENTAL HOSPITALITY AND RESTAURANT MANAGEMENT SERVICES INC. Full time

    Job descriptionPosition SummaryManages the intake, handling, and storage of documentations. Checks documents, scan and photocopy files, and make sure that organizational documentation is stored safely and securely. Writes reports, archive materials, and ensure seamless document access. Duties and Responsibilities Maintains and updates records and documents...

  • Documentation Clerk

    1 week ago

    Manila, National Capital Region, Philippines Skills and Talent Employment Pool Inc. (STEP) Full time

    Job DescriptionAt least College Graduate Salary is Minimum wage 610 + OT With Experience at least 1-2yrs Complete Benefits Agency to DirectApplicant willing to be assigned in 17 A Fernando St. Marulas Valenzuela DUTIES AND RESPONSIBILITIESOrganizes and archives records and documentsMakes copies of paperwork and distributes as neededRetrieves data and files...