Training Specialist

2 weeks ago

Manila, National Capital Region, Philippines Amazon Full time

Job summary
Training Specialist (French)
Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Business Customer Services learning experience team is seeking training specialist for a short term interim role. Overall responsibility include boosting the competencies of our customer service associates by developing and conducting effective training programs. The person will indirectly help enhance the employee's workplace performance in conjunction with the company's core values to meet the goal of organization.

Key job responsibilities
Job Responsibilities:
1. Be an expert in French language
2. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
3. Managing live performance metrices end to end for the assigned territory.
4. Conducting learning session on new process as well as deliver various training courses as continuous learning.
5. Maintaining data and analysis through reports on excel (as per business requirement)
6. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
7. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
8. Identifying learning coaches & certifying them.
9. Lead the individual improvement projects to enhance the business performance.
10.Drive Quality & Learning metrics
11.Conducting chime sessions & Class room sessions to the stake holders

Key job responsibilities

• Coordinate training sessions based on site needs;

• Conduct Daily sessions with trainees;

• Track and providing weekly debriefs and reporting to the ABCS Leadership Team;

• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;

• Contribute to additional training projects as required;

• Understands workflow and daily production goals;

• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;

• Maintains a positive attitude and presence on the floor;

• Facilitates and presents to groups of up to 30 people in a class;

• Act as an effective people manager during mentored production periods during training.

We are open to hiring candidates to work out of one of the following locations:

Manila, PHL

BASIC QUALIFICATIONS

Must be an expert in French Language
- Good communication skills for the purpose of knowledge transfer and skill development;
- Good coordination and organization skills;
- Passionate about adult Learning; striving to provide the perfect Trainee experience
- Extensive expertise in cultural and soft skills relevant to a contact center environment;
- Competent user level of Microsoft Office tools (Word, Excel and PowerPoint); and
- High Level of Ownership and Self-Drive

PREFERRED QUALIFICATIONS

Experience in a training role;
- Training experience specific to a contact center environment;
- French Language certification
- Bachelor's degree or significant college course work, in communication, education or related field;
- Experience working with Learning Management Systems (LMS).

Posted: June 8, 2024 (Updated about 21 hours ago)

Posted: January 2, 2024 (Updated about 23 hours ago)

Posted: May 16, 2024 (Updated 2 days ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

  • Training Specialist

    17 hours ago

    Manila, National Capital Region, Philippines Factset Philippines Inc. Full time

    JOB DESCRIPTION: Training SpecialistFactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.FactSet Fundamentals Team...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Shearwater Health Full time

    Let your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careersPhysical Sites: Taguig, Cebu, and PampangaRemote Work Locations: Baguio & DavaoOur Clinicians & Associates advocates for better patient care while enjoying these benefits:HMO on Day 1 with 2 Dependents upon regularization.Group Life...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Shearwater Health Full time

    Let your Passion Lead You at the Home of Clinicians with over 4000+ employees who have trusted us with their careersPhysical Sites: Taguig, Cebu, and PampangaRemote Work Locations: Baguio & DavaoOur Clinicians & Associates advocates for better patient care while enjoying these benefits:HMO on Day 1 with 2 Dependents upon regularization.Group Life...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    Access Healthcare is looking for an experienced Training Specialist for our Clinical accounts.Facilitates virtual and in-person new hire, upskill, recursive, skill enhancement, knowledge update and compliance training sessionsFacilitates and attends train the trainer sessions, as neededSends daily attendance, training and class endorsement reportsCreates,...

  • Training & Development Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Global Payments Full time

    Training & Development Specialist page is loaded Training & Development Specialist Apply locations Quezon City, Metro Manila, Philippines time type Full time posted on Posted 2 Days Ago job requisition id R Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit,...

  • Clinical Training Specialist

    17 hours ago

    Manila, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

    Access Healthcare is looking for an experienced Training Specialist for our Clinical accounts. Facilitates virtual and in-person new hire, upskill, recursive, skill enhancement, knowledge update and compliance training sessionsFacilitates and attends train the trainer sessions, as neededSends daily attendance, training and class endorsement reportsCreates,...

  • Training and Documentation Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Training and Documentation Specialist page is loaded Training and Documentation Specialist Apply locations Quezon City Lapu Lapu City, time type Full time posted on Posted Yesterday job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From...

  • Research and Development Specialist/Training Executive

    2 weeks ago

    Manila, National Capital Region, Philippines Leong Hup (Philippines), Incorporated Full time

    Duties and Responsibilities:RESEARCH AND DEVELOPMENT SPECIALISTResearch and development of productsMaintaining quality of productsFormulating, testing, recommending marination formula and systemAnalyzing lab test results and instituting changes to prevent or improve any adverse findingsConducting research on new technology on food safety, processing and raw...

  • Research and Development Specialist/Training Executive

    3 weeks ago

    Manila, National Capital Region, Philippines Leong Hup (Philippines), Incorporated Full time

    Duties and Responsibilities:RESEARCH AND DEVELOPMENT SPECIALISTResearch and development of productsMaintaining quality of productsFormulating, testing, recommending marination formula and systemAnalyzing lab test results and instituting changes to prevent or improve any adverse findingsConducting research on new technology on food safety, processing and raw...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Customer Experience Specialist

    17 hours ago

    Manila, National Capital Region, Philippines Training Resources Group, Inc. Full time

    Grow your career with one of Australia's Best Student and Learning Management Systems Great career progression in a rapidly expanding company Be part of a dynamic and successful team Enjoy the convenience of Australian hours – No night shift and no rush hour travel As the Customer Experience Specialist, you will be responsible for providing support and...

  • Customer Care Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines RingCentral Full time

    Customer Care Training Specialist page is loaded Customer Care Training Specialist Apply locations Manila, Philippines time type Full time posted on Posted 30+ Days Ago job requisition id R070830 RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the...

  • Blended Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines PartnerHero Full time

    Role DetailsContract Duration: Full timeSchedule: Mon-Fri 10 pm - 7 am Manila TimeLocation: Metro Manila, PhilippinesStart date: ASAPAbout UsA little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Santaisabel Full time

    Candidate must possess at least a Bachelor's/College Degree on Education/Teaching/Training, Psychology.Fresh Grad / Entry Level specializing in Education / Academe or equivalent.ResponsibilitiesWhat are we looking for? In this role, your goal will be to support our training and development manager. Job DescriptionAssist training manager in developing...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines BEEPXTRA Philippines, Inc. Full time

    Responsibilities: Identifying training needs by evaluating strengths and weaknessesDirect structured learning experiences and monitor their quality resultsAcclimate new Sales to the business and conduct orientation sessionsAssess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behaviorPeriodically...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines BEEPXTRA Philippines, Inc. Full time

    Responsibilities: Identifying training needs by evaluating strengths and weaknessesDirect structured learning experiences and monitor their quality resultsAcclimate new Sales to the business and conduct orientation sessionsAssess training effectiveness to ensure the incorporation of taught skills and techniques into employees' work behaviorPeriodically...

  • Training Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines IngcoPh Trader Full time

    Job Location 130-A 6th Street 7th Avenue East Grace Park Caloocan City 1403Caloocan City1403Metro ManilaPhilippines Company Information IngcoPh Trader130-A 6th Street 7th Avenue East Grace Park Caloocan City 1403Caloocan City, Metro Manila1403Job Description Develop and deliver training programs to employees within the head office organizationResponsible...

  • E-Learning Training Specialist

    17 hours ago

    Manila, National Capital Region, Philippines Emapta Full time

    Behind the Scenes: Meet the Powerhouse Fueling Business Equipment EvolutionOur client stands as a trailblazing international supplier of plant and equipment across diverse industries. They are committed to delivering premier products and services throughout project life cycles, excelling in Equipment Manufacture, Hire, Sale, Servicing, Transport, and...

  • Product Training and Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Atlas Technology Solutions Full time

    We believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...

  • Urgent: Training Specialist

    4 days ago

    Manila, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time

    The job of a Process Trainer is to essentially educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities that are required for optimal job performance. The job also involves a number of complimentary activities such Training needs analysis, Training Needs Identification, Research & Development of Content,...