Training & Development Specialist

2 weeks ago

Manila, National Capital Region, Philippines Global Payments Full time

Training & Development Specialist page is loaded

Training & Development Specialist Apply locations Quezon City, Metro Manila, Philippines time type Full time posted on Posted 2 Days Ago job requisition id R

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Duties and Responsibilities
  • Facilitates New-Hire, cross-skill, and upskill classes
  • Provides coaching and feedback to trainees on performance-related opportunities
  • Designs training programs and develops or oversee the production of training handouts, instructional materials, assessments and manuals
  • Interact with other Subject Matter Experts to collaborate on design initiatives, when appropriate
  • Assesses training effectiveness and efficiency to ensure incorporation of taught skills and techniques into employees work behavior
  • Administers Training Needs Analysis (TNA) to identify performance gaps and formulate training solutions to address the needs of the account/LOB
  • Works with the stakeholders and conduct the necessary research to draft instructor and participant training material
  • Prepares and submits training reports in a timely manner
  • Issues appropriate disciplinary actions to trainers/trainees in accordance to the company guidelines
  • Accomplishes other tasks and projects assigned by the Service Desk Management Team

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact .

Interested in learning more about Global Payments and Our Family of Brands?

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.

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