Clinical Training Specialist

3 days ago


Manila, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time

Access Healthcare is looking for an experienced Training Specialist for our Clinical accounts.

Facilitates virtual and in-person new hire, upskill, recursive, skill enhancement, knowledge update and compliance training sessionsFacilitates and attends train the trainer sessions, as neededSends daily attendance, training and class endorsement reportsCreates, updates and maintains class training dashboardsTracks and inputs trainee assessment and performance dataPerforms skill, knowledge and behavior coaching sessions, as neededCreates upskill, recursive and knowledge update curriculum, modules and assessments, as neededCreates and uploads weekly product knowledge tests and reports completion and adherence reportsProvide insights and recommendations to curriculum, course or content updatesPerforms root cause analysis, documents insights and creates recommendations and action plans on program KPIs and identified AFIsAttends and participates in Quality Team calibration calls, submits calibration formsAttends and participates in internal training and program calls, as neededAttends and participates in external training and program calls, as neededProcesses and/or reviews cases as applicable and as required by the programExecutes and completes all HR-related governance processes and documentation, as neededSends requests for trainee logins, as applicable and as prescribed by the programEnsures timely and open communication with all partners, stakeholders and clientsProvides operations floor supportResponsible for and provides Process Practice/OJT floor supportDrafts, creates and writes processes and procedures, as neededPerforms peer training observationsKeeps up-to-date and provides recommendations on training and facilitation trends and conceptsPerforms and completes ad hoc tasks and deliverables as assigned by training leadershipMinimum RequirementsRegistered NurseMinimum 2 years' training experienceFull Time Work in OfficeExperience in coding, utilization review and denials management is a plusExtensive experience in training facilitationSolid grasp of the Adult Learning Theory and Kirkpatrick ModelExperience in creating content, training material and other training collateralExperience in supporting multiple programs and/or lines of businessExperience in creating knowledge checks and assessmentsProficiency in Microsoft Office Applications
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