Customer Service Team Manager

Responsibilities:Manage a team of recruitment professionals, including the sourcing, recruiting, and onboarding, providing guidance, support, and performance management.Develop and execute strategic plans to scale the recruitment process, enabling the organization to grow depending on target hires per month.Utilize data-driven insights to optimize...

We're on the lookout for a dynamic individual to take the helm and drive our rapidly growing account to new heights Join us as a TEAM LEADER Customer Service and be instrumental in propelling our Financial Account expansion forward. Kickstart your career and evolve alongside Asia Teleservices Inc.JOB RESPONSIBILITIESAs a Team Lead Customer Service, you will...

CUSTOMER SERVICE REPRESENTATIVE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A SENIOR CUSTOMER SERVICE REPRESENTATIVE?Our awesome...

· Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.· Strategizing and monitoring the daily activities of customer service operations.· Assisting customer service staff with duties where required.· Training staff in areas of customer service and company policies.· Investigating and...

· Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.· Strategizing and monitoring the daily activities of customer service operations.· Assisting customer service staff with duties where required.· Training staff in areas of customer service and company policies.· Managing cashier...

OverviewFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

OverviewFull Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver...

PURPOSE OF POSITION The Operations Manager will oversee all operations, ensuring effective and successful management of labor, productivity, and quality control. This role is pivotal in enhancing operational procedures, systems, and principles in areas such as information flow, business processes, and management reporting. The manager will also carry out...

DUTIES AND RESPONSIBILITIES Manage and direct the daily activities of the Team Lead and full time employees, including creative resource planning and implementing call center strategies and operations. Provide operational guidance. Train, coach, monitor, recognize, support and promote discipline in any given situation. Provide meaningful career and...

As a Cloud Technician, you will be the first point of contact for our clients who need technical assistance with their IT systems and devices. You will use your communication skills and technical knowledge to diagnose and resolve issues, or escalate them to the appropriate level of support. You will also document and track all service requests, incidents,...

· Builds and improves processes and procedures.· Remains calm in escalated customer interactions.· Manages a team and has strong interpersonal skills.· Demonstrates strong problem-solving and analytical skills.· Communicates effectively with customers and colleagues.· Creates customer service processes and procedures.· Evaluates phone, email, and chat...

Job Qualification:Computer LiterateMedical Allied Course Graduate/ College LevelWith Technical Knowledge of Medical TerminologiesJob Description:Greeting customers in a friendly, professional manner using the suggested script.Answering telephonic and e-mail inquiries in a timely manner. Supply individuals with details about the extent of their health...

Full Potential Solutions (FPS) is a performance-based technology services firm headquartered in Boston, MA with operations across 19 locations in 11 countries that puts culture and our 6,000 employees first. We employ the best people, processes and proprietary technology available to deliver omnichannel solutions for our clients and provide fulfilling...

OverviewFull Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Manila and Davao, Philippines; Pune, India and Bogota, Colombia. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling...

We are a dynamic Business Process Outsourcing (BPO) company seeking an experienced Team Lead to join our expanding team in the Philippines. We are specifically looking for someone with a background in medical and healthcare, including experience in credentialing, prior authorizations, billing, claims, and benefits.Requirements/Qualifications:Proven...

Job Summary:KDCI Outsourcing is seeking a dynamic and detail-oriented Customer Service Operations Specialist to join our team. The ideal candidate will be responsible for overseeing and optimizing customer service operations to ensure exceptional customer experiences. You will collaborate with various teams to implement efficient processes, resolve complex...

Hiring nowAre you a highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At Support Services Group, we train our team members to provide exceptional customer service to our clients and make a better community for our employees.Join Support Services...

REQUIREMENTS: Bachelor's Degree in Information Technology, Business Administration, Marketing or any equivalent. At least 2 years work experience in performing executive and administrative functions or in a similar position. Preferably female. Proficient knowledge of customer service, and standard office practices and procedures. Computer literate and...

KEY ROLES AND RESPONSIBILITIES:CRM System Management:Administer and maintain the ZOHO CRM system, ensuring data integrity and accuracy.Customize and configure the ZOHO CRM system to meet business requirements.Develop and implement processes and procedures for effective use of the ZOHO CRM system.Train and support users on ZOHO CRM system functionality and...

Are you a people person with good communication skills? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? If so, we have the perfect opportunity for youKey Responsibilities:Responding to inbound and making outbound calls to customers.Facilitating communication between customers and internal support to...