Team Leader Customer Service

Team Leader | With Background in Collections Supervisors/Team Leaders (Call Centre & Customer Service) Support Services Group is on the lookout for an experienced individual to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this...

About the job Team Leader - Benefits VerificationsKEYS RESPONSIBILITIES:Supervise a team of CoordinatorsProvide domain knowledge and end to end service deliveryProvide insights to the leadership on any areas of improvement and manage change within the processResource management to ensure continuity of delivery and high-quality serviceResource development and...

Support Services Group is on the lookout for an individual who is experienced in customer care to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this opportunity is tailored for youABOUT THE ROLEAs a Team Leader, you will play a...

Supervisors/Team Leaders (Call Centre & Customer Service) The successful candidate will be responsible for meeting or exceeding client goals for quality and performance for assigned programs. This includes positively motivating Customer Service Representatives, monitoring program objectives, providing on-the-job training, creating a team/positive...

· Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.· Strategizing and monitoring the daily activities of customer service operations.· Assisting customer service staff with duties where required.· Training staff in areas of customer service and company policies.· Investigating and...

Responsibilities & Duties:Leads staff involved in supporting with strong knowledge of customer systems and products/servicesWorks closely with managers and staff to assess and meet technical support goalsTrains guides and monitors employee performance.Provide weekly and monthly team reportsProvides ongoing training and coachingMay monitor calls and exam...

Job Purpose:Responsible for our client relationships. Works closely together with the team to ensure that the highest quality of service is delivered to our clients in alignment with the company's goal. Provides support and resolution to Level 3 or high impacting issue.Benefits to this position include:Internet Subsidy during WFHHealth Insurance (HMO with...

We seek a Collections Team Lead to engage in consumer collections of overdue accounts. Primary responsibility will be monitoring, motivating, and training the Collections Team to ensure KPIs are met monthly.Own KPIs and work with the team towards achieving them each day/month/yearCoaching, mentoring, and motivating collections team members.Keep track of,...

Support Services Group is looking for a highly energetic and collaborative Team Lead. This role will report into the Operations Manager or as designated by the Director of Operations.Candidate should have Excellent written and verbal communication skills and ability to liaise with client organizations and multiple stakeholders to be successful in this...

EXECUTIVE SUMMARY OF RESPONSIBILITIESThe Program Team Leader will serve a role model for team of business support analysts, operating as a player coach. They will lead a team of internal processors responsible for inbound lending requests.GENERAL RESPONSIBILITIESPlayer coach (60/40 split).Coaching, mentoring, and supervising production.Manage team...

KEYS RESPONSIBILITIES:Supervise a team of CoordinatorsProvide domain knowledge and end to end service deliveryProvide insights to the leadership on any areas of improvement and manage change within the processResource management to ensure continuity of delivery and high-quality serviceResource development and coaching and counselling to ensure learning and...

JOB DESCRIPTIONS:- Professionally provide customer service and ensure they receive the best possible service.- Maintain a high level of knowledge about company products and services.- Resolve complaints from customers and provide solutions to their queries.- Handles FB/Store Chats- Handles Store Reviews- Handles CSR KPI- Monitors the daily workloads of team...

· Builds and improves processes and procedures.· Remains calm in escalated customer interactions.· Manages a team and has strong interpersonal skills.· Demonstrates strong problem-solving and analytical skills.· Communicates effectively with customers and colleagues.· Creates customer service processes and procedures.· Evaluates phone, email, and chat...

SUMMARYThe Team Leader II serves as a subject matter expert for a Specialty or Multi-skilled group of teammates across multiple product lines and contact types. The Team Leader II is responsible in leading, developing and engagement of direct reports. They are responsible for the consistent delivery of the high quality products delivered by RealPage. Assists...

QUALIFICATIONSNative Portuguese and Spanish speaker (both language can speak and write)Fluent in English language as they will communicate with client and MNL management teamWith minimum experience of 1 year in a BPO as a Team LeaderCurrently residing in PH/ willing to relocate in PHWilling to work Brazil and Spanish local time (Graveyard shift in PH)Willing...

ESSENTIAL DUTIES AND RESPONSIBILITIES● Responsible for the team performance monitoring and validation● Responsible for the consistency and improvement of team's performance as shown in the performance scorecard and job satisfaction of the heroes, ensuring that the team can meet and exceed the set client's KPI targets.● Responsible for knowing and...

Discover a workplace that values your well-being and success. Enjoy competitive allowances, comprehensive HMO coverage, up to 30 days of paid time off, and exciting performance-based bonuses and incentives.We are seeking a highly skilled and experienced Medical Coding Team Leader to join our dynamic team. The ideal candidate will possess strong leadership...

Completed 2 years in College (No Back Subjects).3 years or more experience in BPO set-up.2 years experience as Team Lead in BPO Set-Up.Preferably with 1 year experience in handling E-Commerce.Experienced in handling a team with at least 15 or more headcounts.Job Type: Full-timePay: Php40, Php50,000.00 per monthSchedule:Rotational shiftExperience:Team Leader:...

JOB DESCRIPTIONDesignation/ Role: Team LeaderDepartment: Account Receivable (Claims and Billing)Work Timing: Night ShiftQualifications: Any GraduateSkills:Excellent written and oral communication skillsWorking knowledge of Excel and other Microsoft toolsExperience in handling team of 30-40 CSRsGraduate from any streamMust have strong clinical critical...

Supervisors communicate organizational needs and oversee staff performance to provide guidance and support for individual development needs.Also responsible for coaching, resolving issues and serving as a link between subordinates and upper management.Setting goals for performance and deadlines in ways that comply with company's plans and visionOrganizing...