We are looking for a Team Lead/Team Manager

2 weeks ago

Pasig, National Capital Region, Philippines Hands Working Virtually Full time


We are a dynamic Business Process Outsourcing (BPO) company seeking an experienced Team Lead to join our expanding team in the Philippines.

We are specifically looking for someone with a background in medical and healthcare, including experience in credentialing, prior authorizations, billing, claims, and benefits.


Requirements/Qualifications:
Proven experience in managing small to large teams.
Expertise in Quality Assurance processes.
Call center management experience is essential.
Proficient in reporting and analysis.
Excellent command of English grammar.
In-depth knowledge of eCommerce platforms (Shopify, Magento, Woo Commerce, Big Commerce).
Familiarity with Customer Support Ticketing Platforms (Zendesk, Gorgias, Five9).
5+ years of hands-on Customer Support experience.
Strong leadership and team management skills.
Demonstrated abilities in performance evaluation, conflict resolution, and problem-solving.
Effective communication skills.

Tasks and Responsibilities:
Coordinate Customer Service Team(s) for various campaigns.
Provide direct customer support as needed.
Review and resolve escalations promptly.
Evaluate team members' performance.
Contribute to process improvement initiatives.
Facilitate training for new hires and support agents/clients during the nesting period.
Review and approve timesheets via Bamboo HR.
Serve as a liaison between teams and clients when necessary.
Oversee attendance, performance, quality, coaching, and mentoring.
Collaborate closely with the QA team.
Conduct audits and coach agents on calls, emails, and possibly chats.
Attend bi-weekly management meetings.
Assist in maintaining SOPs, Knowledgebases, and Training Documents.
Daily check-ins with each team.
Thoroughly review each day's work to ensure agents meet KPIs, Metrics, and Goals.

Industry Experience:
eCommerce.
Medical Billing/Authorizations/Coding.
Customer Support (Phones, chats, and emails).
Proficiency in various platforms such as Zendesk, Shopify, Gorgias, Ship station, Freshdesk, Freshcaller, Freshchat, Hubspot, etc.

This is a long-term opportunity for individuals committed to growing with our company. Interested candidates, please submit your proposal along with your updated resume.

#J-18808-Ljbffr

  • RPO Team Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines Team Relax Full time

    Responsibilities:Manage a team of recruitment professionals, including the sourcing, recruiting, and onboarding, providing guidance, support, and performance management.Develop and execute strategic plans to scale the recruitment process, enabling the organization to grow depending on target hires per month.Utilize data-driven insights to optimize...

  • Janitorial Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Anytime Cleaners Corp. Full time

    Janitorial Team Lead Job DescriptionWe are looking to hire an efficient Janitorial Team Lead to supervise the work activities performed by our janitorial staff. The janitorial team lead responsibilities include scheduling staff shifts, monitoring staff attendance, reporting absences, and conducting staff performance reviews. You should also be able to make...

  • SEO Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Pronto Marketing Full time

    We are always on the hunt for great talent who share our passion for WordPress, SEO, and online marketing. Our teams of WordPress developers, designers, copywriters, SEO, and advertising experts come to work each day to help our clients' businesses grow their online presence.At Pronto Marketing, our company culture is built on a strong foundation of values...

  • Copywriting Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Custom8 BPO Corporation Full time

    Copywriting Team LeadWhy RENPHO?We are a leading smart wellness brand offering valued and high-quality lifestyle innovations that enhance users' health and fitness. With our diverse wellness ecosystem, we empower over 10 million households worldwide to embrace a simplified, smart, and healthy lifestyle. Founded in California in 2016, we continue to expand...

  • Janitorial Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Professional Parking Group Full time

    Janitorial Team Lead Job DescriptionWe are looking to hire an efficient Janitorial Team Lead to supervise the work activities performed by our janitorial staff. The janitorial team lead responsibilities include scheduling staff shifts, monitoring staff attendance, reporting absences, and conducting staff performance reviews. You should also be able to make...

  • Janitorial Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Anytime Cleaners Full time

    We are looking to hire an efficient Janitorial Team Lead to supervise the work activities performed by our janitorial staff. The janitorial team lead responsibilities include scheduling staff shifts, monitoring staff attendance, reporting absences, and conducting staff performance reviews. You should also be able to make recommendations to management...

  • Community Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Classpop Full time

    Community Team Lead (Pasig City, Philippines - Remote Role Possible)Community Team Lead (Pasig City, Philippines - Remote Role Possible) Classpop is the top-rated marketplace for fun, social experiences in the U.S. and Canada. Guests choose Classpop for booking events such as birthday parties, team building activities, date nights and more, with class...

  • Team Lead/Supervisor

    2 weeks ago

    Pasig, National Capital Region, Philippines TDCX Philippines Full time

    Job HighlightsBe a part of one of the best companies to work for in AsiaExcellent perks and benefitsAbove-industry average salaryJob Description#BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands...

  • We are looking for HR Manager

    2 weeks ago

    Pasig, National Capital Region, Philippines ManpowerGroup Full time

    We are looking for HR Manager - 80k offerAt least 5 years of experience as HR ManagerInternal Hiring RequirementCollege GraduateKnows how to engage with employees with regards to any concern Your application will include the following questions: What's your expected monthly basic salary? Manpower Outsourcing Services, Inc. (MOSI), helps companies increase...

  • Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines iFive Global Full time

    HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________TEAM LEADER - SPANISH BILINGUALWork for our global clients and immerse in our rich and diverse company culture where you can...

  • Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines World Vision International (New) Full time

    Team Lead - Accounting (VisionFund) page is loaded Team Lead - Accounting (VisionFund) Apply locations Pasig City, Philippines time type Full time posted on Posted 3 Days Ago job requisition id JR30693 With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of...

  • Operations Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Quick Relief Pharmacy Full time

    Position: Operations Team LeadLocation: Pasig City, with potential responsibilities across 21 branchesType: Full-Time, PermanentIndustry: Healthcare/PharmacyReports to: Operations ManagerAbout Quick Relief Pharmacy: Quick Relief Pharmacy, a cornerstone of community health in Pasig City, operates 21 branches focused on providing top-notch pharmacy services....

  • Team Lead, Collection

    6 days ago

    Pasig, National Capital Region, Philippines S&P Global Full time

    About the Role:Grade Level (for internal use):10S&P Global CorporateThe Role: Team Lead, CollectionsThe Team: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the...

  • Operations Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines iFive Global Full time

    HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________OPERATIONS TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive,...

  • Software Engineering Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Amdocs Full time

    Job ID: 187856Required Travel :MinimalManagerial - NoLocation: :Philippines- Pasig - (Amdocs Site)Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media...

  • SW Test Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Amdocs Full time

    Job ID: 188209Required Travel :MinimalManagerial - NoLocation: :Philippines- Pasig - (Amdocs Site)Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media...

  • Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines GECO Asia Pte Ltd Full time

    A leader with people management experience in support services or demonstrated active leadership potential within the team. Skilled in staffing, managing capacity, communicating with stakeholders, anticipating business needs, and engaging proactively with peers. Inspires and motivates the team to stay focused on relevant targets while fostering a culture of...

  • Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Elite Headhunting Incorporated Full time

    Team Leader – Recruitment Recruitment Department Reports To: Operations Manager and Chief Operating Officer (COO) Key Responsibilities: 1. Team Management: - Lead and manage a team of recruiters, providing guidance, support, and performance feedback. - Monitor daily activities of recruiters to ensure timely and accurate endorsements of candidates to...

  • Software Engineering Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Amdocs Full time

    Responsible for Leading and MentoringIn one sentence Responsible for Leading and mentoring a small development team within a specific task or project, side by side with hands-on development.What will your job look like?You will provide technical leadership to software engineers by coaching and mentoring throughout end-to-end software development,...

  • Design Team Lead

    2 weeks ago

    Pasig, National Capital Region, Philippines Transec BPO Solutions Full time

    DESIGN TEAM LEAD Strengthen the visual identity of our clients by driving creative direction to a collaborative team of graphic designers. As a Design Team Lead, you will set the tone for your team to keep them efficient and inspired. You will also ensure that your team's outputs are cutting edge and stay true to our client's brand image.Essential Job...