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Customer Support Team Leader
2 weeks ago
· Builds and improves processes and procedures.
· Remains calm in escalated customer interactions.
· Manages a team and has strong interpersonal skills.
· Demonstrates strong problem-solving and analytical skills.
· Communicates effectively with customers and colleagues.
· Creates customer service processes and procedures.
· Evaluates phone, email, and chat conversations.
· Investigates customer service issues as needed.
· Conducts customer surveys and focus groups.
· Completes customer service analytics reports.
· Makes data-driven recommendations.
· Monitors daily customer service team output.
Job Type: Full-time
Pay: Php25, Php40,000.00 per month
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Expected Start Date: 06/18/2024
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