Customer Service Team Lead/Supervisor

2 weeks ago


Pasig, National Capital Region, Philippines Brixpower Consultancy, Inc. Full time

· Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

· Strategizing and monitoring the daily activities of customer service operations.

· Assisting customer service staff with duties where required.

· Training staff in areas of customer service and company policies.

· Managing cashier coverage and customer flow to ensure proficient customer service.

· Monitoring and authenticating returns, exchanges, and voids.

· Investigating and solving customer service complaints.

· Assisting with the development and implementation of service policies, and explaining these to staff and customers.

· Maintaining documentation pertaining to customer service department activities.

· Performing additional duties where needed.

Job Type: Full-time

Pay: Php25, Php35,000.00 per month


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