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Customer Service Team Lead/Supervisor
2 weeks ago
· Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
· Strategizing and monitoring the daily activities of customer service operations.
· Assisting customer service staff with duties where required.
· Training staff in areas of customer service and company policies.
· Managing cashier coverage and customer flow to ensure proficient customer service.
· Monitoring and authenticating returns, exchanges, and voids.
· Investigating and solving customer service complaints.
· Assisting with the development and implementation of service policies, and explaining these to staff and customers.
· Maintaining documentation pertaining to customer service department activities.
· Performing additional duties where needed.
Job Type: Full-time
Pay: Php25, Php35,000.00 per month
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