Mortgage Broker Support Officer

2 weeks ago


Pasig, National Capital Region, Philippines Ezy Service Service Corporation Full time

Summary of the Position:

As a Mortgage Broker Support Officer, you will have a key role in helping our Australian home loans client succeed.

You'll provide vital administrative and operational support to mortgage brokers, ensuring smooth processing of all loan applications and transactions.

Your keen eye for detail, effective communication skills, and proactive attitude will be essential for excelling in this role.

Some of the Key Duties and Responsibilities are:

  • Data Entry and Reporting:
    • Ensure data entry accuracy and compliance with service standards
  • Application Processing:
    • Aid mortgage brokers in collecting necessary client documentation.
    • Prepare and lodge mortgage applications with lending institutions
  • Client Communication and Service:
    • Serve as a client contact point, providing updates on their mortgage application status.
    • Handle client queries and assist in issue resolution.
    • Deliver exceptional service experience to all clients
  • File Management:
    • Organize and maintain client files, ensuring accuracy and completeness of all documents.
    • Track and follow up on pending documents or information
  • Lender and Partner Liaison:
    • Communicate with lending institutions and partners to facilitate smooth mortgage approval and settlement.
    • Monitor Lender service levels, ensuring timely follow-up and escalation as needed
  • Training and Development:
    • Engage in continuous training to stay abreast of mortgage industry policies, trends, and best practices.

The Skills and Experience we're seeking:

  • Strong verbal and written English communication skills.
  • At least 12 months experience in the Australian mortgage sector, with a solid grasp of mortgage processes and milestones.
  • Familiarity with Australian Privacy regulations.
  • Proficiency in office software and CRM tools.
  • Thrives in a fast-paced environment and meets deadlines consistently.
  • Reliable, positive, and a team player

What we provide:

  • Competitive salary of up to P30,000 monthly.
  • Monthly allowances of up to P4,000.
  • Supportive and positive workplace culture.
  • Continuous professional growth opportunities.
  • Standard Australian business hours schedule (morning/day shift), Monday to Friday


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