Back Office Support Services

The Merchant Back-office Specialist will handle end-to-end merchant onboarding journey from merchant registration to merchant orientation. He/she will work with the Head of Back-office and other departments to ensure seamless onboarding process.DUTIES AND RESPONSIBILITIESHandles end-to-end merchant boarding process which includes registration to the system,...

Are you passionate about mentoring and shaping the skills of individuals to enhance employee success? If so, we want you to be a part of our teamABOUT THE ROLEWe are seeking driven individuals who are ready to take on the challenge of imparting new skills and knowledge to our new and existing employees. As a Trainer, you will play a critical role in training...

Are you a people person with good communication skills? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? If so, we have the perfect opportunity for youKey Responsibilities:Responding to inbound and making outbound calls to customers.Facilitating communication between customers and internal support to...

Hiring nowAre you a highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At Support Services Group, we train our team members to provide exceptional customer service to our clients and make a better community for our employees.Join Support Services...

Sustain our company growth by reeling in new businesses and initiating partnership through research and email prospecting.Essential Job FunctionsPerform lead prospecting and generation through extensive research.Send out initial, follow up, and reply emails to well-qualified leads using a set of guides.Accurately encode information and log all related...

POSITION :TECHNICAL SUPPORT 1RANK :STAFFLOCATION :FIELD AND BACK-OFFICE/ORTIGAS CITY SALARY:15K TO 17KI. JOB SUMMARYTechnical Support 1 is generally assigned for the upkeep of the company's asset deployed indifferent areas across the country via on-site and remote implementations. The Technical Support1 shall be analytical and sufficiently trained in every...

CORE RESPONSIBILITIESDeliver professional and empathetic customer support Answer customer enquiries within a timely and accurate manner Understand client's needs, build rapport, and foster a positive customer relationship Communicating issues to various departments Create and manage customer orders, service call outs and warranty claims Inform and educate...

POSITION :TECHNICAL SUPPORT 1RANK :STAFFLOCATION :FIELD AND BACK-OFFICE/ORTIGAS CITYSALARY:15K TO 17KI. JOB SUMMARYTechnical Support 1 is generally assigned for the upkeep of the company's asset deployed indifferent areas across the country via on-site and remote implementations. The Technical Support1 shall be analytical and sufficiently trained in every...

Qualifications2+ years of experience in sales or sales support – ad specialty, merchandise industries, a plusCustomer Service skills – proven ability to deal effectively with clients.Ability to communicate clearly with internal and external stakeholders.General knowledge of Microsoft Office Suite. PowerPoint & Excel expertise a plusAbility to learn and...

About the Call Center Representative PositionWe're on the lookout for a Call Center Representative to be the primary link between our company and our current and potential customers.We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making...

Job HighlightsLearn more about education management processesHMO for you + 2 free dependents after your 1st monthBuild your career in a start up and growing organizationWork-life balanceJob DescriptionThe Admissions Team Lead will play a key role in proactively ensuring that the Admissions Team delivers a high-quality service to a wide range of internal and...

Experience Requirements3+ years in sales or supporting salespeople3+ years customer service management1+ years in merchandise industry4 year college degree preferred but not requiredExperience with Oracle E-Business Suite preferred, but not requiredJob Skills & TraitsPossess outstanding customer service skills to work with both internal and external...

KEY RESPONSIBILITIES & DUTIESNEW ACCOUNT SETUP Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding & due-diligence exercisesONBOARDING & OPERATIONAL SUPPORTConduct onboarding for new hires and nurturing long-term client and staff relationshipsEstablish a clear understanding of the client's tactical &...

The customer service support representative is responsible for the following tasks: Perform outbound physician office/facilities scheduling to retrieve medical records for various purposes such as Medical Record Review and Medical Abstraction. Take in calls, resolve/assist concerns; transfer calls if needed.Qualifications: At least 2 Years in College At...

We are looking for a detail-oriented and driven Quality Assurance Analyst to join our ambitious team of innovators and game-changers. This is your chance to make a significant impact on the world's best brands and their customersKey Responsibilities:Participate in customer and client listening programs to identify needs and expectations.Monitor incoming...

Associate, Customer Service Admin SupportResponsible for fulfilling any administration tasks given by the Division Heads and Customer Service Group Head.Provides support to the Call Center Division by monitoring and tracking performance of the call center agents.Is in charge of maintaining the Call Center Operations Manual, SMS tracker and all the Marketing...

Support Services Group is on the lookout for an individual who is experienced in customer care to step into the role of Team Leader. If you are a tenured customer service representative or have SME experience, and you're ready to elevate your career in a leadership role, this opportunity is tailored for youABOUT THE ROLEAs a Team Leader, you will play a...

Support Services Group is looking for a highly energetic and collaborative Team Lead. This role will report into the Operations Manager or as designated by the Director of Operations.Candidate should have Excellent written and verbal communication skills and ability to liaise with client organizations and multiple stakeholders to be successful in this...

Company Description:Support Services Group is a global omnichannel contact center solutions company, founded in 1998 and headquartered in Waco, Texas. With 20+ locations and 10,000+ employees in 10 countries, we offer tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support,...

SAFETYEnsure that in own area of accountability, GJK complies with all aspects ofrelevant Health and Safety Legislation applying to the business andemployees, including:Communicating Work Health and Safety (WHS) information to Employees,contractors and visitors & where applicable authorities,Ensuring WHS policies, procedures and reporting systems are...