BPO Team Manager/Coach

2 weeks ago


Cebu City, Central Visayas, Philippines ePERFORMAX Contact Centers Corporation Full time

Responsibilities:

  • Facilitate the development of agent performance by conducting individual coaching sessions
  • Evaluate interactions (phone, chat, and/or e-mail) every week for all team members to identify and prioritize agent strengths and developmental opportunities
  • Communicate and teach product updates, behavior gaps, call drivers or system issues
  • Actively participate in weekly/bi-weekly calibration sessions
  • Review, validate and approve requests within their authorization limits and take escalated calls
  • Build a strong working relationship with teammates and other departments

Requirements:

  • 2-year undergraduate degree (communications arts and education majors preferred)
  • At least 1-2 year of experience as a call center/BPO Team Manager supporting an Insurance account
  • Excellent communication skills
  • Experience in developing talents to its full potential
  • Effective communication and interpersonal skills
  • Proficient in creating reports and in using MS Office
  • Must be willing to work flexible schedules (including weekends and holidays)

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Schedule:

  • Shift system

#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines XtendOps Full time

    Work Set up: Onsite, CebuStart Date: June 03, 2024Major requirement: previous experience as a team lead with sales in bpo for at least 12 months.Job Description:We are seeking a highly motivated and experienced Team Leader to oversee our BPO team. The ideal candidate will have a strong background in sales, a proven track record of meeting and delivering...

  • Performance Coach

    2 weeks ago


    Cebu City, Central Visayas, Philippines BSA Solutions Inc Full time

    Do you want to work with some of Australia's best financial planning businesses? Embark on a fulfilling and engaging career. Earn as much as 40K + generous benefits + personalized learning and development ABOUT BSAWe are a talent outsourcing company with offices in the Philippines. We guide, inspire, and empower young talents to be the heroes that drive...

  • Team Leader

    2 weeks ago


    Cebu City, Central Visayas, Philippines Ameeratel Inc. Full time

    We are looking for a Team Lead to join our team and oversee, mentor, and inspire a team of customer service representatives who handle inbound and outbound calls, emails, and chats from clients and customers. You will be responsible for managing the team's performance, providing feedback and coaching, resolving issues and complaints, and ensuring customer...

  • US Telehealth Coach

    2 weeks ago


    Cebu City, Central Visayas, Philippines PeoplePlustech Full time

    Peopleplustech is looking urgently looking for US Telehealth Coach (Voice | Pioneer account) Location: Remote Schedule: US Time zone Big Insurance company in US Fulltime-Regular Employment Responsibilities:Pay members a friendly health and post check-up follow-up call on a regular schedule. Monitor and record unrecorded medication, unrecorded activity for...

  • Team Leader

    2 weeks ago


    Cebu City, Central Visayas, Philippines ContactPoint360 Full time

    From Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of...

  • Team Lead Sales

    2 weeks ago


    Cebu City, Central Visayas, Philippines AmeeraTel Full time

    We are looking for a team lead sales to join our team and oversee, mentor, and inspire a team of customer service representatives who handle inbound and outbound calls, emails, and chats from clients and customers. You will be responsible for managing the team's performance, providing feedback and coaching, resolving issues and complaints, and ensuring...

  • Start Asap_HR Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines Aldesa BPO Inc. Full time

    ALDESA BPO Inc. is the strategic partner and sole source provider to Alder and Cove, two of the fastest-growing commercial and residential security and home automation companies in the United States. Both companies are the largest privately held, residential security companies in the United States, bringing solutions and enhancing customer experience during...

  • Quality Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines Nezda Global Full time

    Nezda is actively looking for Quality Team Lead.Qualifications:With 2 to 3 years of experience in quality assurance in BPO setup Experience as QA Team Lead Six Sigma Green Belt certified or trained resource with domain experience is an advantage Excellent communication skills in English Good knowledge of Audit and Evaluation functionJob Description:Supervise...


  • Cebu City, Central Visayas, Philippines Captain BPO, Inc. Full time

    We are seeking a skilled and experienced Web Developer Manager to lead our team of web developers in creating, maintaining, and optimizing web-based applications and sites.Responsibilities:Team Leadership and Management:Lead, mentor, and manage a team of skilled web developers, fostering a collaborative and supportive work environment.Set clear goals and...


  • Cebu City, Central Visayas, Philippines Captain BPO, Inc Full time

    Overview:We are seeking a skilled and experienced Web Developer Manager to lead our team of web developers in creating, maintaining, and optimizing web-based applications and sites.Responsibilities:Team Leadership and Management:Lead, mentor, and manage a team of skilled web developers, fostering a collaborative and supportive work environment.Set clear...

  • BPO Team Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines Alorica Teleservices Inc. Full time

    Highschool graduates are encouraged to apply (Old or New Curriculum) with at least 6 months Experience as a Team LeaderMust be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level.Proficient personal computer skills including Microsoft Office.Excellent interpersonal, written, and oral communication...

  • Team Lead

    2 weeks ago


    Cebu City, Central Visayas, Philippines Kuehne Nagel Global Services, Inc. Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Full time Add expected salary to your profile for insights Team Leader drives the operation and ensure team is meeting targets (performance, productivity, quality). He/she coaches, facilitates, solves work problems and participates in the work of the team.Your ResponsibilitiesProvide information to...


  • Cebu City, Central Visayas, Philippines Foundever Full time

    Supervisors/Team Leaders (Call Centre & Customer Service) Ensures that calls are handled professionally. Provides direction and guidance to guarantee consistent achievement of key performance metrics. Achieves, measures, reports and communicates metric goal attainment for assigned team. Ensures accurate and timely communication of client and campaign issues...

  • Engineering Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines Inspire Team Philippines Branch Full time

    Engineering - Software (Information & Communication Technology) InspireX's strategy in the Audio Visual (AV) space is focused on delivering innovative software solutions tailored to the unique needs of the professional AV industry. By leveraging cutting-edge technologies and a deep understanding of AV systems, InspireX helps clients enhance their product...

  • Operations Manager

    2 weeks ago


    Cebu City, Central Visayas, Philippines AOOA Racing BPO CPO Full time

    Operations Manager - Live Broadcasting Team Job Industry Marketing and Advertising Job Type Full-Time Experience Level Mid-Senior Level Date Posted Job Location MSY Tower, Cebu CityCebu City6000Cebu菲律宾 Company Information AOOA Racing BPO CPOMSY Tower, Cebu CityCebu City, Cebu6000Website: The company is the marketing company of the car caliper...


  • Cebu City, Central Visayas, Philippines MyPass Full time

    Full time Add expected salary to your profile for insights Ensure that the Fulfilment team (Verifications and QA) are meeting their performance standards and team targets and identify areas for improvement and implementing corrective action when they are not being met.Lead, coach and mentor direct reports by providing guidance, training and performance...

  • Senior Team Leader

    2 weeks ago


    Cebu City, Central Visayas, Philippines Booth & Partners Full time

    About the client:At G-Plans and FuturHealth, our Customer Service Team is dedicated to delivering an unparalleled experience to our valued customers. Our mission is to embody excellence in service by providing swift, efficient, and comprehensive solutions. We strive to be the beacon of reliability, ensuring that every customer interaction is characterized by...


  • Cebu City, Central Visayas, Philippines OP360 (OfficePartners360) Full time

    Requirements:Must have at least 7 years of volume hiring experience in the BPO settingAt least 2 years of supervisory experienceProvide coaching to recruiters by giving feedback, developing plans. for employee growth, and documenting performance issues or concerns.Sourcing the right candidates through Internal Database, Job Portals, Advertisements,...


  • Cebu City, Central Visayas, Philippines MyPass Global Full time

    MyPass Global is on a mission to empower safe, agile & connected communities. Our vision is to become the industry standard platform of record for workforce management and credentialing. Our vision transcends just one industry or geography, it speaks to building a global workforce management & credentialing system that is looked to for best practice in this...


  • Cebu City, Central Visayas, Philippines TDCX Philippines Full time

    #BeMoreDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMoreTop reasons to work with TDCXCompetitive remuneration,...