Operations Supervisor BPO

2 weeks ago


Cebu City, Central Visayas, Philippines Foundever Full time

Supervisors/Team Leaders (Call Centre & Customer Service)

Ensures that calls are handled professionally. Provides direction and guidance to guarantee consistent achievement
of key performance metrics. Achieves, measures, reports and communicates metric goal attainment for assigned
team. Ensures accurate and timely communication of client and campaign issues to Manager Site Operations.
Consistently achieves goals for number of call monitorings per week and scores for assigned team of customer
service agents. Coaches, mentors and develops agent team for skills expansion and promotional opportunities.
Performs other duties as assigned.

Your application will include the following questions:

How many years' experience do you have as an operations supervisor?

Do you have customer service experience?

Have you worked in a call centre before?

How many years' experience do you have in the BPO industry?

How many years of people management experience do you have?

Sitel Group and SYKES are now Foundever.

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Mission: At Foundever, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.

Sitel Group and SYKES are now Foundever.

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Mission: At Foundever, we make things simple.

Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.

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What can I earn as an Operations Supervisor

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