Performance Coach

Responsibilities:Facilitate the development of agent performance by conducting individual coaching sessionsEvaluate interactions (phone, chat, and/or e-mail) every week for all team members to identify and prioritize agent strengths and developmental opportunitiesCommunicate and teach product updates, behavior gaps, call drivers or system issuesActively...

The Quality Assurance Team Leader holds a key position within the customer support department and reports directly to the Quality Assurance Manager. This leadership role is instrumental in ensuring the delivery of exceptional customer service and maintaining adherence to stringent quality standards. The Quality Assurance Team Leader oversees a team of...

Overview20,000 PHP ~ 60,000 PHPOthersJob Description Implement the Sales Director's online course business strategy to achieve sales goals and foster business growth. Lead the sales team, inspiring members to reach individual and collective sales targets. Create incentive plans to maximize the sales team's potential and boost performance. Regularly assess...

Account & Relationship Management (Sales) We are looking for a Sales Manager to join our team today.The future team member that will love this job will manage a team driving revenue generation and business growth on behalf of our clients. You will promote the professional development of the sales team, including coaching and performance evaluation....

Job Description:What You'll Accomplish as a Learning Delivery Manager:You will lead a team of learning engagement specialists and drive a culture of continuous improvement by engaging and understanding the needs of your team and your business partners. In this position, you will develop strategies at various hub levels and formulate a learning plan to...

Supervisors/Team Leaders (Call Centre & Customer Service) Customer Support Management: Oversee the day-to-day operations of the customer support team, ensuring timely and effective resolution of customer issues. Monitor support channels (email, messaging, forms) to ensure high service standards are maintained.Performance Management: Conduct performance...

We are looking for a team lead sales to join our team and oversee, mentor, and inspire a team of customer service representatives who handle inbound and outbound calls, emails, and chats from clients and customers. You will be responsible for managing the team's performance, providing feedback and coaching, resolving issues and complaints, and ensuring...

We are looking for a Team Lead to join our team and oversee, mentor, and inspire a team of customer service representatives who handle inbound and outbound calls, emails, and chats from clients and customers. You will be responsible for managing the team's performance, providing feedback and coaching, resolving issues and complaints, and ensuring customer...

Requirements:Must have at least 7 years of volume hiring experience in the BPO settingAt least 2 years of supervisory experienceProvide coaching to recruiters by giving feedback, developing plans. for employee growth, and documenting performance issues or concerns.Sourcing the right candidates through Internal Database, Job Portals, Advertisements,...

Must be a business related course.With experience 2-3 year being Area Manager.Knowledgeable about Micro Finance.Can able to coach and mentor and with good leadership skills.Job Type: Full-timePay: Php20, Php30,000.00 per monthBenefits:Transportation service providedSupplemental pay types:13th month salaryAnniversary bonusBonus payPerformance bonusYearly...

Human Resources Business Partner Manager About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry...

May 28, 2024 About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building...

RESPONSIBILITIESCoach, guide and support Quality & Process Improvement teams to perform defined quality improvement tasks.Review, validate and ensure timely delivery and accuracy of reports prepared by Quality AnalystsResponsible for developing and ensuring integrity and consistency of set Quality processes/procedures applicable to the accounts being...

Join Fusion CX as a Senior Training Manager in Cebu, where you will oversee the operational and fiscal activities of the Training and Operations Department. Your role will involve developing and leading a high-performing team, implementing process improvements, and working closely with business partners to resolve training-related issues. You will be...

Cebu - PHI Ayala Corporate Center, 10th & 11th Floor Cebu Business Park Cebu City, PHI 6000, PHL Cebu - PHI Ayala Corporate Center, 10th & 11th Floor Cebu Business Park Cebu City, PHI 6000, PHL The Experience Center Team Leader IV is responsible for keeping team members motivated, managing KPIs and ensuring customers' needs are being met. This...

Be Part Of Our Growing Team. Your Role Team Leader drives the operation and ensure team is meeting targets (performance, productivity, quality). He/she coaches, facilitates, solves work problems and participates in the work of the team. Your Responsibilities Provide information to the Manager on performance of the team.Communicate assignments, milestones and...

Job Description :Take the opportunity to lead a team responsible for successfully transitioning clients from legacy platforms to our current systems.As a Product Delivery Manager of the Migration Team, you will be focused on leading a team of migration specialists who are responsible for transitioning clients from legacy to target platforms and/or devices,...

Work Set up: Onsite, CebuStart Date: June 03, 2024Major requirement: previous experience as a team lead with sales in bpo for at least 12 months.Job Description:We are seeking a highly motivated and experienced Team Leader to oversee our BPO team. The ideal candidate will have a strong background in sales, a proven track record of meeting and delivering...

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWho We Are:Welcome to ContactPoint 360, the world's fastest-growing global BPO.At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of...

Operations Team Leader (Assistant Manager) - Pioneer Insurance Account (Cebu) Supervisors/Team Leaders (Call Centre & Customer Service) Drive overall performance and manage the process. Responsible for supervisory support through transaction monitoring and delivering results as per Service Level Agreement targets / timelines. Produce reports to gauge process...