Sales Team Leader in BPO industry
2 weeks ago
Work Set up: Onsite, Cebu
Start Date: June 03, 2024
Major requirement: previous experience as a team lead with sales in bpo for at least 12 months.
Job Description:
We are seeking a highly motivated and experienced Team Leader to oversee our BPO team. The ideal candidate will have a strong background in sales, a proven track record of meeting and delivering targets, and exceptional interpersonal and leadership skills. As a Team Leader, you will be responsible for managing day-to-day operations, coaching and developing team members, and ensuring that our service delivery meets the highest standards.
Key Responsibilities:
- Lead, motivate, and support a team of agents to achieve performance targets and customer satisfaction goals.
- Provide guidance and support to team members, fostering a positive and collaborative work environment.
- Monitor and evaluate team performance, implementing strategies to enhance productivity and efficiency.
- Develop and deliver training programs to enhance the skills and knowledge of team members.
- Handle escalations and complex customer issues, ensuring timely and effective resolution.
- Collaborate with other departments to streamline processes and improve service delivery.
- Prepare and present regular reports on team performance and progress towards goals.
Qualifications:
- At least 12 months of full-time experience as a Team Leader in a BPO setting.
- A minimum of two years of responsible leadership experience in management or supervisory positions within the BPO industry.
- Strong background in sales with a proven track record of meeting and exceeding targets.
- In-depth product knowledge and industry experience in the BPO sector.
- Outstanding interpersonal relationship-building and employee coaching and development skills.
- Management experience in a team-oriented workplace is preferred.
- Excellent communication, problem-solving, and organizational skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in using CRM software and other relevant tools.
Job Type: Full-time
Pay: Php40, Php45,000.00 per month
Benefits:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Fixed shift
- Monday to Friday
- Night shift
Experience:
- Sales Team Leader: 1 year (Preferred)
- BPO: 1 year (Preferred)
Location:
- Cebu City, Cebu (Preferred)
Application Deadline: 06/03/2024
Expected Start Date: 06/03/2024
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