Sales Team Leader in BPO industry

2 weeks ago


Cebu City, Central Visayas, Philippines XtendOps Full time

Work Set up: Onsite, Cebu
Start Date: June 03, 2024
Major requirement: previous experience as a team lead with sales in bpo for at least 12 months.

Job Description:

We are seeking a highly motivated and experienced Team Leader to oversee our BPO team. The ideal candidate will have a strong background in sales, a proven track record of meeting and delivering targets, and exceptional interpersonal and leadership skills. As a Team Leader, you will be responsible for managing day-to-day operations, coaching and developing team members, and ensuring that our service delivery meets the highest standards.

Key Responsibilities:

  • Lead, motivate, and support a team of agents to achieve performance targets and customer satisfaction goals.
  • Provide guidance and support to team members, fostering a positive and collaborative work environment.
  • Monitor and evaluate team performance, implementing strategies to enhance productivity and efficiency.
  • Develop and deliver training programs to enhance the skills and knowledge of team members.
  • Handle escalations and complex customer issues, ensuring timely and effective resolution.
  • Collaborate with other departments to streamline processes and improve service delivery.
  • Prepare and present regular reports on team performance and progress towards goals.

Qualifications:

  • At least 12 months of full-time experience as a Team Leader in a BPO setting.
  • A minimum of two years of responsible leadership experience in management or supervisory positions within the BPO industry.
  • Strong background in sales with a proven track record of meeting and exceeding targets.
  • In-depth product knowledge and industry experience in the BPO sector.
  • Outstanding interpersonal relationship-building and employee coaching and development skills.
  • Management experience in a team-oriented workplace is preferred.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficiency in using CRM software and other relevant tools.

Job Type: Full-time

Pay: Php40, Php45,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Schedule:

  • 8 hour shift
  • Fixed shift
  • Monday to Friday
  • Night shift

Experience:

  • Sales Team Leader: 1 year (Preferred)
  • BPO: 1 year (Preferred)

Location:

  • Cebu City, Cebu (Preferred)

Application Deadline: 06/03/2024
Expected Start Date: 06/03/2024


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