Cloud Application Support Technician

2 weeks ago


Davao City, Davao, Philippines Dev Partners Full time
We Are Hiring - Cloud Application Support Technician, 100% Purely Home-based


We are looking for a Cloud Application Support Technician with a strong background in Unix and Microsoft Azure administration to join our amazing team.


If you are an expert in providing high-level support for cloud-based applications to ensure their reliability, performance, and security, then this job is for YOU.

As a Cloud Application Support Technician, you will be responsible for:

  • Application Troubleshooting: Quickly identify and resolve complex application issues to minimize downtime and maintain business continuity.
  • Monitoring: Implement and manage monitoring systems to proactively oversee application health, performance, and security.
  • Unix Skills: Utilize extensive Unix knowledge to support cloud applications and onprem deployed code, including scripting, automation, and system administration.
  • Client Management: Serve as a liaison between the technical team and clients, ensuring all client needs are met and maintaining high satisfaction levels.
  • Microsoft Azure Administration: Manage and maintain Azure cloud services, including computing, networking, storage, and security.
  • Testing and Validation: Collaborate with the development team to test and validate new releases, bug fixes, and system updates to ensure seamless deployment and functionality.
As a Cloud Application Support Technician, you need to have:

  • At Least One (1) Year of Experience in Unix, Linux Scripting
  • At Least Two (2) Years of Experience in Technical Customer Service
  • At Least Two (2) Years of Experience/Knowledge in Azure or AWS
  • Proven Experience in Cloud Application Support, Unix/Linux Environments, and Microsoft Azure
  • Experience using Helpdesk Ticketing Systems such as Salesforce, Azure DevOps, or Jira
  • Proficient in The Use of Online and Remoteconnecting Software
  • Familiarity with Testing and Validation Processes for New Software Releases
  • Experience with Application Monitoring and Performance Tuning
  • Strong Analytical and Problem-Solving Skills
  • Excellent Verbal and Written English Communication Skills
It's not required, but it would be great if you already have the experience with the following:

  • Previous experience working with financial, insurance, or healthcare companies is desired.
  • Significant work experience in customer service.
  • Significant work experience in basic technical support.
  • Experience in a helpdesk environment such as Zendesk, Azure DevOps, JIRA.
  • Demonstrated ability to function in a nonscripted helpdesk environment.
  • Working knowledge of Windows and/or Linux systems.
  • Technical knowledge of email systems and technologies such as Exchange, Office365, SMTP and relays, MS Graph.
  • Technical knowledge of Active Directory.

Working Hours:

  • 8:00 pm to 5:00 am Philippine Time
We encourage you to apply regardless of meeting all qualifications and/or requirements

Apply now and be part of our team

Looking forward to hearing from you soon

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