Customer Support Specialist

As a Customer Support Specialist I (CSSI), you will be responsible for providing daily phone support to Sunnova's Partners and customers and imputing data into Salesforce· Accepting and/or initiating at least 70 calls per 8 hour shift.

· Creating and confirming Sunnova customer accounts and contacts.

· Providing excellent customer service to our sales partners and customers.

· Creating cases for situations you are not trained to manage.

· All CSSI are expected to provide extensive and exceptional customer service.

· Answer inbound support phone calls and respond to emails from customers and partners.

· Managing emails, chat, social media and NTP cases as needed

· A CSSI is also expected to provide a seamless and solution rendering experience to all customers and the entire Sunnova team.

· A CSSI is expected to maintain and improve quality results by following Company standards and recommending improved policies and procedures.

· A CSSI may also be asked to participate in discussions with the operations management teams regarding the goals and processes.

· Perform any other duties as assigned.

JOB REQUIREMENTS

· 1+ year of customer service skills front line support.

· Ability to work at a computer and talk on the phone for 6-8 hours per day.

· Detail oriented with the ability to multi-task.

· Strong problem-solving skills.

· experience is preferred

· Flexible schedule, willingness to work every Saturday and/or evening shifts.

· Very strong organizational and communication (both verbal and written) skills.

· Ability to effectively and accurately transmit, receive and interpret data through the application of appropriate communication behaviors.

· Knowledge and capability to use the tools, processes, and best practices to support forecasts that drive business decisions and business planning.

· Eagerness to take ownership of business operations data and responsibly review data.

· Proven ability to work under pressure and organize, manage and prioritize multiple deliverables.

· Aptitude to effectively communicate with peers, senior management and partners.

· Team player that behaves ethically, with highest degree of integrity at all times.

· Highly positive energy, self-motivated and can-do personality.

· Excellent customer service, attention to detail and organizational.

Your application will include the following questions:

What's your expected monthly basic salary?

At VXI, we pride ourselves in helping our client partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently. Headquartered in Los Angeles, we support all customer engagements in multiple languages in the United States, Philippines, Jamaica, Guatemala, China, and India.

Formerly Multi-Cultural Marketing, VXI was initially created as an integrated

customer contact center in 1998. We rapidly grew our vertical market expertise and language

capabilities, specializing in call center and BPO services, multilingual support, software

development, quality assurance testing, and infrastructure outsourcing. It didn't take long for us

to join the ranks of the top 50 telemarketing companies in the United States. In 2001, we

rebranded to VXI Global Solutions, Inc. to better reflect the breadth and sophistication of services and solutions that we provide to our clients.

With over 45,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately-held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality band operational excellence.

Since 2003, our name has been synonymous to quality customer service, for which we have garnered prestigious awards in the Philippines through the years. In 2022, we were honored to be the recipient of the following accolades:

ICT Awards Philippines 2022: Best Employer of the Year Best Foreign-owned Company of the Year

Asia CEO Awards 2022:

Expatriate Executive of the Year – Grand Winner (COO Jared Morrison)

Circle of Excellence for:

Top Employer of the Year Service Excellence Company of the Year Wellness Company of the Year

In the social media sphere, VXI remains the undisputed BPO company with over 3 million likes on Facebook and almost a million followers on TikTok—enabling us to promote our life-changing career opportunities to as many Filipinos.

We invite you to join our industry-leading company today. Be limitless with VXI.

At VXI, we pride ourselves in helping our client partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently. Headquartered in Los Angeles, we support all customer engagements in multiple languages in the United States, Philippines, Jamaica, Guatemala, China, and India.

Formerly Multi-Cultural Marketing, VXI was initially created as an integrated

customer contact center in 1998. We rapidly grew our vertical market expertise and language

capabilities, specializing in call center and BPO services, multilingual support, software

development, quality assurance testing, and infrastructure outsourcing. It didn't take long for us

to join the ranks of the top 50 telemarketing companies in the United States. In 2001, we

rebranded to VXI Global Solutions, Inc. to better reflect the breadth and sophistication of services and solutions that we provide to our clients.

With over 45,000 people across 42 locations worldwide, VXI Global Solutions is one of the fastest growing, privately-held business services organizations in the United States. Today, our client partners rely on our complete range of customer management contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality band operational excellence.

Since 2003, our name has been synonymous to quality customer service, for which we have garnered prestigious awards in the Philippines through the years. In 2022, we were honored to be the recipient of the following accolades:

ICT Awards Philippines 2022: Best Employer of the Year Best Foreign-owned Company of the Year

Asia CEO Awards 2022:

Expatriate Executive of the Year – Grand Winner (COO Jared Morrison)

Circle of Excellence for:

Top Employer of the Year Service Excellence Company of the Year Wellness Company of the Year

In the social media sphere, VXI remains the undisputed BPO company with over 3 million likes on Facebook and almost a million followers on TikTok—enabling us to promote our life-changing career opportunities to as many Filipinos.

We invite you to join our industry-leading company today. Be limitless with VXI.

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Perks and benefits

Fortnightly Payouts

Performance-based Incentive

HMO with Medical, Dental, and Psychiatric Benefits

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