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Windows Server Engineer
2 weeks ago
Key Responsibilities/Duties
- Design and implement server systems and infrastructure, including deployment and maintenance of servers, storage systems, and networking equipment.
- Configure and manage Microsoft systems and cloud platforms, including the installation and configuration of operating systems and applications.
- Troubleshoot server issues and identify and resolve technical problems.
- Collaborate with GTS team members and other stakeholders to ensure that server systems and infrastructure meet the needs of the business.
- Write and maintain technical documentation, including how-to guides and manuals for server systems and infrastructure.
- This is a full-time position based at our office location.
- Performs other duties as assigned.
Internal: All employees
External: Business partners, clients, etc.
Requirements:
Qualifications & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of experience working with call center platforms, preferably as a tier 3 support engineer
- Extensive experience with Microsoft systems and cloud platforms, including server deployment, maintenance, and troubleshooting.
- Strong communication skills, with the ability to write clear and concise technical documentation.
- Experience with server design, configuration, and operation.
- Experience writing mode of procedures and standards documents
- Any one of industry certifications such as Linux Professional Institute Certification (LPIC), CompTIA Linux+, Cloud+, Microsoft Certified: Azure Solutions Architect, Amazon Web Services (AWS) Certified Solutions Architect, VMware Certified Professional (VCP), Red Hat Certified Engineer (RHCE) or similar is required.
- Can work onsite in San Juan City
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think critically
- Professional and customer-service oriented
- Must have strong attention to detail
- Adaptable and open to change
- Hardworking, resourceful, and proactive with a sense of urgency
- Good time management and organizational skills
- Ability to provide excellent customer service
- Ability to work effectively in a team environment
- Ability to work under pressure with minimum supervision
- Self-motivated with high level of integrity
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