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IT Helpdesk Support
2 weeks ago
Job Description:1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.3. Determining the best solution based on the issue and details provided by customers.
Helpdesk Support Qualifications:
1, Education: A bachelor's degree in computer science, information technology, or any related field
2 Technical Knowledge:
A strong understanding of computer hardware, software, and operating systems. Knowledge of common software applications and troubleshooting techniques.3.
Customer Service Skills:
Excellent customer service and communication skills4.
Problem-Solving:
The ability to diagnose and solve technical problems efficiently
5 Attention to Detail:
Detail-oriented to accurately assess and address technical issues
6 Teamwork:
Collaboration with other IT professionals and departments
7 Time Management:
Efficiently managing support requests and ensuring timely resolution
8 Adaptability:
Stay up-to-date with the latest technologies and solutions
9 Problem Tracking:
Familiarity with helpdesk ticketing systems for tracking and managing support requests.
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IT Helpdesk Support
2 weeks ago
Davao City, Davao, Philippines Apollo Technologies, Inc. Full timeJob Description:Being the initial point of contact for customers who need technical help either by phone or email.Conducting remote troubleshooting using diagnostic methods and relevant questions.Choosing the most suitable solution based on the problem and information provided by customers.Requirements for Helpdesk Support:Education: An undergraduate degree...
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IT Helpdesk Manager
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Operations Support Department Head
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Davao City, Davao, Philippines Just Fix It, LLC Full timeHave at least 5 years of professional experience in management of branch banking operations, with at least 3 years in a managerial role in operations managementHas ability to develop a Banking Operations Manual and to monitor its implementationHas knowledge of banking regulations, procedures and policiesHas ability to translate regulatory requirements into...
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Area Manager
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IT Helpdesk Support
2 months ago
Davao City, Philippines Apollo Technologies, Inc. Full timeGeneral Job Description: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performing remote troubleshooting through diagnostic techniques and pertinent questions. 3. Determining the best solution based on the issue and details provided by customers. Helpdesk Support Qualifications: 1,...
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IT Helpdesk Support
4 weeks ago
Davao City, Philippines Apollo Technologies, Inc. Full timeGeneral Job Description: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performing remote troubleshooting through diagnostic techniques and pertinent questions. 3. Determining the best solution based on the issue and details provided by customers. Helpdesk Support Qualifications: 1,...
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IT Helpdesk Support
2 months ago
Davao City, Philippines Apollo Technologies, Inc. Full timeGeneral Job Description: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performing remote troubleshooting through diagnostic techniques and pertinent questions. 3. Determining the best solution based on the issue and details provided by customers. Helpdesk Support Qualifications: 1,...
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IT Helpdesk Support
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Davao City, Philippines Apollo Technologies, Inc. Full timeGeneral Job Description: 1. Serving as the first point of contact for customers seeking technical assistance over the phone or email. 2. Performing remote troubleshooting through diagnostic techniques and pertinent questions. 3. Determining the best solution based on the issue and details provided by customers. Helpdesk Support Qualifications: 1,...
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IT Helpdesk Support
2 months ago
Davao City, Philippines Apollo Technologies, Inc. Full timeGeneral Job Description:1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.3. Determining the best solution based on the issue and details provided by customers.Helpdesk Support Qualifications:1, Education: A...
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IT Helpdesk Support
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Davao City, Philippines Apollo Technologies, Inc. Full timeGeneral Job Description:1. Serving as the first point of contact for customers seeking technical assistance over the phone or email.2. Performing remote troubleshooting through diagnostic techniques and pertinent questions.3. Determining the best solution based on the issue and details provided by customers.Helpdesk Support Qualifications:1, Education: A...
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IT Helpdesk – Cebu
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Cloud Application Support Technician
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Cloud Application Support Technician
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Cloud Application Support Technician
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IT Helpdesk Analyst
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