IT Support Specialist

2 weeks ago


Manila, National Capital Region, Philippines KDCI Full time

Networks & Systems Administration (Information & Communication Technology)

Job Overview:
KDCI is a dynamic and innovative company specializing in providing top-notch outsourcing solutions. We are looking for IT Support Specialists to join our vibrant team, offering the opportunity to work in a challenging and rewarding environment where your skills will be highly valued and your career growth fostered. As an IT Support Specialist, you will provide crucial technical support and assistance, ensuring our production team operates efficiently without technical interruptions. Your role will be instrumental in troubleshooting and resolving issues related to software, hardware, and networks, ensuring smooth and reliable operation of all our systems.

Responsibilities:

  • Provide first-level technical support and assistance to computer system users across various departments.
  • Troubleshoot and resolve issues related to software, hardware, and network systems.
  • Install, configure, and maintain software and hardware, ensuring optimal workstation performance.
  • Manage user accounts and permissions, ensuring secure access to systems.
  • Assist with the rollout of new software applications and system upgrades.
  • Create and maintain comprehensive technical documentation and user manuals.

Requirements:

  • Bachelor's Degree in Computer Science, Information Technology, or related field.
  • Minimum one year of hands-on experience in IT support or related roles.
  • Strong knowledge of computer hardware, software, and networking systems.
  • Proficiency in Windows OS; familiarity with macOS and Linux is a plus.
  • Familiarity with Cisco and Ubiquiti hardware configuration as well as pfSense firewalls is highly valued but not mandatory.
  • Excellent problem-solving skills and ability to perform under pressure.
  • Strong communication and interpersonal skills, with a knack for clear and effective troubleshooting.
  • Willingness to work on night shifts and flexible schedules as needed.

Snapshot:

  • 1 Employment Type: On-site in Ortigas office
  • 2 Department: IT & Web Development
Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Information Technology Support Specialist?

Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?

KDCI was founded in 2011 with a mission to empower brands with the best people. Established by seasoned executives with over 20 years of proven experience developing businesses for success, we empower professionals in the fields of creative design, customer service, back office support, web development, and many more to streamline time-consuming processes and repetitive tasks, so you can focus on creativity, innovation, and strategy for business success.

KDCI was founded in 2011 with a mission to empower brands with the best people. Established by seasoned executives with over 20 years of proven experience developing businesses for success, we empower professionals in the fields of creative design, customer service, back office support, web development, and many more to streamline time-consuming processes and repetitive tasks, so you can focus on creativity, innovation, and strategy for business success.

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Perks and benefits

Medical

Government-mandated Benefits, Company-sponsored Le

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What can I earn as an Information Technology Support Specialist

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