Product Support Specialist

2 weeks ago


Manila, National Capital Region, Philippines LexisNexis Risk Solutions Full time

Product Support Specialist page is loaded

Product Support Specialist Apply locations Manila Iloilo time type Full time posted on Posted 2 Days Ago job requisition id R78070

Responsibilities

  • Testing and troubleshooting customer integrations, including:
    • Desktop/Laptop and mobile fingerprinting
    • API Integrations
    • Policies and rules
    • Escalation and enforcement workflow design
  • Following prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment
  • Discerning when software/technical issues should be escalated and responding to customer's initial questions on our software products and actively monitoring the service that ThreatMetrix provides.
  • Proactively notify customers of Service events.

Qualifications:

  • BA / BS, equivalent, pursuing or relevant industry experience
  • A minimum of 2 years previous Customer Support experience
  • Great Customer facing skills (email and over the phone)
  • Ability to handle a wide variety of sometimes demanding and complex issues
  • Able to self-manage workload and handle rapidly changing priorities effectively
  • Capable of working within a Global Support Organization
  • Must work constructively and efficiently with other organizations, for example, with Operations/Engineering where issues may require code changes and maintenance releases to the product.
  • Articulate communicator: Must have excellent written and verbal English communication skills
  • Ability to learn quickly, stick to tasked items, and work within a close team environment
  • Understanding of general security and principles of web workflows

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact

Please read our Candidate Privacy Policy .

Similar Jobs (5) Product Support Specialist locations 2 Locations time type Full time posted on Posted 19 Days Ago Product Support Specialist locations 2 Locations time type Full time posted on Posted 19 Days Ago Technical Support Specialist locations 2 Locations time type Full time posted on Posted 22 Days Ago

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

#J-18808-Ljbffr
  • products specialist

    1 week ago


    Manila, National Capital Region, Philippines Information Professionals, Inc. Full time

    Information Professionals, Inc. is urgently in need of aPRODUCTS SPECIALIST Qualifications:Graduate of Accountancy or related course.Sales or fundraising experience is preferred, but not mandatory.Exceptional communication and persuasion skills. Strong interpersonal qualities and the ability to connect with diverse groups of people.Dedication to ethical...


  • Manila, National Capital Region, Philippines Wisetech Global Limited Full time

    An exciting opportunity awaits you to join WiseTech Global as a Global Product Support Specialist. WiseTech Global is an Australian software company that specializes in providing logistics solutions. We are known for developing CargoWise One - a comprehensive software platform designed to streamline and manage logistics and supply chain operations.In your...


  • Manila, National Capital Region, Philippines LeapFroggr Inc. Full time

    Posted 8 days ago and deadline of application is on 15 DecRecruiter was hiring 3 days agoJob DescriptionWe are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring...


  • Manila, National Capital Region, Philippines Support Star Corporate Full time

    Posted: 20 days ago Openings: 50 Applicants: 28 Experience - minimum 2 yearsGraduation is mandatoryPackage - 4.5 LPA to 5.5 LPALocation - GurgaonShift - 24*7 / Rotational week offBoth side cabExcellent Communication skillRequired Candidate profileFor further details contactHR Gayathri E-mail - Skills highlighted with '' are preferred keyskills Hiring...


  • Manila, National Capital Region, Philippines Podium Full time

    Product Support Specialist - (Philippines)At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments...

  • Product Specialist

    1 week ago


    Manila, National Capital Region, Philippines Actimed Healthcare Technologies Inc. Full time

    OverviewWe are seeking a motivated and experienced Product Specialist to join our team. As a Product Specialist, you will play a key role in promoting and supporting our range of Medical Devices especially Anesthesia Machines and Ventilators. You will be responsible for providing technical expertise, sales support, and customer education to ensure the...


  • Manila, National Capital Region, Philippines Atlas Technology Solutions Full time

    We believe in a world where growth thrives across borders and cultures. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the...

  • Product Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines Device Technologies Australia Pty Ltd. Full time

    Product Specialist - Da Vinci Surgery PHSince 1992, Device Technologies has been dedicated to improving patients' lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world.Over 30 years, Device Technologies has developed a reputation for the quality,...

  • IT Support Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines KDCI Full time

    Networks & Systems Administration (Information & Communication Technology) Job Overview:KDCI is a dynamic and innovative company specializing in providing top-notch outsourcing solutions. We are looking for IT Support Specialists to join our vibrant team, offering the opportunity to work in a challenging and rewarding environment where your skills will be...

  • Product Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines Hearsay Systems Full time

    This is a fully remote, home-office position in the Philippines. **Please note: Working hours are between 9:00PM to 9:00AM Manila Time ** Join the Hearsay Systems Customer Support team as an exceptional Product Specialist (Technical Support) and help us deliver an outstanding customer experience At Hearsay Systems, we take pride in providing our users...


  • Manila, National Capital Region, Philippines GMA Network, Inc. Full time

    Posting Date: May 06, 2024Expiry Date: July 31, 2024 Music Production Specialist Position Responsibilities: Music Production Specialist provides music research services which include music editing and simple loop creations for plugs and program body requirements for all platforms of the network that will enhance and add value to each project that may...


  • Manila, National Capital Region, Philippines Focus Support Associates Full time

    Job Summary:We are seeking a dedicated and experienced Recruitment Specialist to join our team. The Recruitment Specialist will be responsible for managing the end-to-end recruitment process, from sourcing and attracting candidates to assessing and onboarding successful hires. The ideal candidate will have a proven track record in full-cycle recruiting,...


  • Manila, National Capital Region, Philippines Smartly Group Full time

    As a Technical Support Specialist, you are the first line of defence in solving customer problems for 's product on emerging platforms (Tiktok, Pinterest, Snapchat, Youtube, Google). You'll become a part of an internal Support Operations team, working with some of the largest and most sophisticated online performance marketers globally. In addition, you'll...


  • Manila, National Capital Region, Philippines WebBeds Full time

    Provide top-notch technical support and drive improvements – join us as a Helpdesk Support Specialist... J ob Title: Helpdesk Support Specialist Department: Operations In this role you will... The Helpdesk Support Specialist plays a vital role in providing technical support and assistance to customers and internal partners. The purpose of this role is to...

  • Product Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines Hearsay Systems, Inc. Full time

    This is a fully remote, home-office position in the Philippines.**Please note: Working hours are between 9:00PM to 9:00AM Manila Time **Join the Hearsay Systems Customer Support team as an exceptional Product Specialist (Technical Support) and help us deliver an outstanding customer experienceAt Hearsay Systems, we take pride in providing our users with a...


  • Manila, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

    RESPONSIBILITIES Product Setup:● Create and configure new product listings on Shopify.● Input comprehensive product information, including titles, descriptions, images, pricing, and tags.● Set up product variations such as sizes, colors, and other options.●Ensure all product listings are meticulously crafted, accurate, and visually...


  • Manila, National Capital Region, Philippines Diversify Offshore Staffing Solutions Full time

    RESPONSIBILITIES Product Setup:● Create and configure new product listings on Shopify.● Input comprehensive product information, including titles, descriptions, images, pricing, and tags.● Set up product variations such as sizes, colors, and other options.●Ensure all product listings are meticulously crafted, accurate, and visually...

  • Support Specialist

    2 weeks ago


    Manila, National Capital Region, Philippines Coefficient Full time

    Who we areCoefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all...


  • Manila, National Capital Region, Philippines ClickUp Full time

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing.It will be your job to understand the user's workflow, compile ample amounts of information, test...


  • Manila, National Capital Region, Philippines Vista Equity Partners Management, LLC Full time

    At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience...