People Ops Manager

2 weeks ago

Manila, National Capital Region, Philippines Emapta Full time

Shape Success: Join an International Client as a People Ops Manager

Are you ready to make a profound impact? Join us as aPeople Ops Managerand leave a lasting legacy by shaping the future of our offshore teams. You'll play a pivotal role in supporting team leaders, enhancing engagement, and fostering a culture of excellence. By coaching managers on effective people management, you'll empower them to navigate challenging conversations and drive performance improvements. This is your chance to lead with vision and strategy, ensuring our client's teams thrive and excel. Enjoy competitive benefits, a collaborative work environment, and the satisfaction of making a meaningful difference every day. If you're driven by creating positive change and ready to take your career to new heights, we invite you to apply and be part of our dynamic team.

Lead Operations and People Strategy

Employment Type: Full-time

Shift: Night Shift, Mon - Fri 09:00 PM - 06:00 AM

Work Setup: Permanent WFH

Drive Engagement and Performance

Career Development Program Management:

  • Provide team leader support, engagement, and training to ensure efficient, productive, and high-quality day-to-day operations of our offshore teams.
  • Help team leaders become better managers of people by coaching them on how to have difficult conversations with employees, including substandard performance evaluations and, where necessary, performance improvement plans.
  • Create and monitor team leader KPIs.
  • Guide team leaders on effective communication techniques and strategies for engaging with employees and clients.
  • Identify training needs and develop programs to enhance employee skills and competencies.
  • Oversee the delivery of training programs and monitor their effectiveness.
  • Promote a culture of continuous learning and professional development.

Employee Engagement & Retention:

  • Design and implement strategies to enhance employee engagement, satisfaction, and relations.
  • Conduct regular employee surveys and focus groups to gather feedback and identify areas for improvement.
  • Store feedback in a manner that promotes data-driven analysis to monitor trends and develop insights.
  • Oversee performance management programs that include evaluating employees against client-specific KPIs.
  • Provide guidance to CS and clients on successfully integrating offshore employees into client organizations to shorten time to value.
  • Oversee client-specific employee onboarding processes to ensure a seamless start.
  • Develop and promote initiatives that foster a positive workplace culture and high employee morale.

Workforce Planning:

  • Develop and maintain strong relationships with key customer success stakeholders to understand client business objectives and ensure workforces support client end goals.
  • Identify opportunities for client workforce growth and liaise with the customer success team to expand our footprint inside client organizations.
  • Provide strategic guidance to CS on workforce adjustments, reorganizations, gaps, etc.
  • Support CS in a client-facing manner during Quarterly Business Reviews as a subject matter expert and as needed.
  • Work with Team Leaders to develop Business Continuity Plans for all global sites.

Essential Skills for Leading Offshore Teams

  • Bachelor's degree in Business Administration, Human Resources, Management, or a related field. MBA or advanced degree is a plus.
  • Minimum of 5 years of experience in operations management, with a focus on HR and account management within an offshoring or outsourcing environment.
  • Minimum of 1-2 years of experience managing managers.
  • Proven experience in managing offshore teams and working with international clients.
  • Strong understanding of HR best practices, labor laws, and employee relations.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Proficiency in using various business software and tools (e.g., CRM, HRIS, project management software).

Rewards Beyond Measure:

  • HMO coverage upon regularization
  • Permanent WFH set-up
  • Prime office locations
  • Above-market salary package
  • Standard government and Emapta benefits
  • 20 days annual leave (5 convertible to cash)
  • Upskilling through Emapta Academy
  • Career growth opportunities
  • Diverse and supportive work environment

Meet Our Global Family: Innovators in Offshore Solutions

Our client is a BPO company whose primary focus is helping some of the world's most innovative startups scale. With four offices across the globe, their mission is to help rapidly growing businesses by creating a new type of outsourcing firm. One that prides itself on partnerships instead of being a service provider. Not only do they spend dozens of extra hours curating the employees on their teams to ensure the best cultural fit, but they also invest time and resources in training across verticals to help spur new ideas and build innovative processes and technology to ensure the company is as efficient and creative as possible for their partners.

Who are we?

Discover a world of possibilities atEmapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success,Emaptaoffers a stable foundation foryour career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience


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