People Services Assistant

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Role:People Services Assistant (HR Services Assistant)

Location: Taguig City, Metro Manila

Schedule: Dayshift

Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure.

Take a look at our website here to learn more about why we're one of the leading global Cyber Security and Risk Mitigation business...

The Opportunity:

It's an exciting time to be part of the Global People Team at NCC Group. We have big transformation plans to bring together our regional People Team professionals to reshape our people strategy and proposition to NCC Group Colleagues across the Globe. As part of this transformation, we are bringing together our global people services community to enhance our service offering and colleague experience.

Key Accountabilities:

• To assume the role of first point of contact for all global people related queries and to manage the general inbox.
• To be responsible for the full onboarding cycle, from the offer and contract through to the new colleagues' first day.
• To offer information, advice and guidance to colleagues in line with the people services catalogue
• To ensure specific regional tasks are completed as and when required
• To manage the Security Screening process for both new colleagues and renewals globally.
• To process employee administration tasks in our HR System (Workday) including job changes, terminations, benefit changes and promotions.
• To facilitate the termination process and ensure all offboarding tasks are completed, from updating internal systems and benefit providers, to liaising with IT for the return of equipment.
• To be responsible for any relevant written communications for any life cycle employment changes, such as job changes, benefit changes, compensation, line management etc.
• To monitor and advise managers and colleagues in relation to leave requests, including annual leave, sickness, statutory leave etc.
• Manage the administration of staff benefits including pension, private medical insurance etc... as relevant in each region
• Support the handover of information from People Services to payroll, updating regional trackers and checking payments and changes have been calculated correctly.
• Audit new employee information, ensuring adherence to compliance processes, and liaising with new employees to request outstanding documentation.
• Demonstrate an understanding of general HR issues, such as disciplinary, absence etc. and be able to advise managers and colleagues, or escalate to the HR Advisory team for follow up
• To support the wider HR team with annual processes, such as pay review, bonus payments, performance management, employee surveys etc.
• To look for ways to continuously improve our service to our colleagues

Internal Engagement Responsibilities:

• Liaise with all functions and departments nationally and internationally, providing information and assistance.
• Liaise with internal Talent Acquisition, IT teams and hiring managers to facilitate new hires.
• Work closely with the HR Advisory team to ensure information flow and escalations where necessary.
• Work in conjunction with the internal Payroll function to ensure smooth and error free payroll.

Provider Engagement Responsibilities:

• Liaise with external benefit providers to ensure accurate records are maintained.
• Work alongside external agencies, such as our security screening provider, to ensure SLAs are met.

Requirements:

• Experience in a HR Shared Services or Operations Role, ideally with some payroll administration exposure.
• Experience serving a Global HR Team
• Ability to use initiative and be a self-starter.
• Excellent time management.
• Attention to detail is crucial.
• Excellent organisational abilities.
• Good interpersonal skills.
• Good communication skills – ability to build rapport quickly.
• MS Office Skills – Word and Excel.
• Responsible for adhering to all internal policy and procedures in relation to security best practice.

Behaviours:

• Focusing on Clients and Customers
• Working as One NCC
• Always Learning
• Being Inclusive and Respectful
• Delivering Brilliantly

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.