Global IT Helpdesk Specialist

2 weeks ago

Manila, National Capital Region, Philippines Nityo Infotech Full time
Global IT Helpdesk Specialist (ONSITE/NIGHTSHIFT)

Help Desk & IT Support (Information & Communication Technology)

  • We are looking for an enthusiastic IT Helpdesk Specialist to join our team and work with our Global IT staff in the US, China, Malaysia and the Philippines. As an IT Helpdesk Specialist, you will provide solutions to any IT procedural or operating issues with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed, but the IT Helpdesk Specialist is responsible to ensure that an effective solution is provided to the user. This position will also be responsible for onsite service and remote support for staff. Shifting schedule between night shift and morning shift.

ESSENTIAL JOB FUNCTIONS:

  • Provide first level user support and problem resolution for issues of software, hardware, network communications, and infrastructure.
  • Apply internal escalation procedures to ensure end-user satisfaction.
  • Perform management of help desk requests and administration of the help desk database.
  • Maintain and Manage Asset Repository and Inventory.
  • Create and maintain reporting systems and performance measurement systems.
  • Installs hardware and software as required.
  • Performs logistical support for all Onboarding and Offboarded users and locations.
  • Devises and implements preventative maintenance programs and keeps performance and maintenance records on equipment.
  • Assists in network and telecommunications administration.
  • Administer the software license management process.
  • Creating and updating the existing Knowledge Based Documents and Articles.
  • Create FAQ's and maintain various IS databases.
  • Research and maintain their knowledge of new and emerging technologies, tools and methods applicable to position.
  • This is an onsite position.
  • Other duties and projects as assigned.

REQUIRED QUALIFICATIONS:

  • Minimum of 3 years' of directly related experience in this field.
  • Preferably 3-5 years' experience specializing in IT/Computer Network/System/Database Admin or equivalent.
  • Bachelor's/College Degree, in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent preferred.
  • Familiar with client-server environments.
  • Requires fluency in English with excellent verbal and written skills.
  • Knowledge in Office 365, win10, win 11.
  • Networking essentials, including TCP/IP and data center operations.
  • Troubleshooting background; familiarity with PC, printer, and/or network maintenance.
  • The ability to learn new skills and apply them quickly.
  • Basic computer systems competence, both hardware and software.
  • Experienced in supporting computer users via telephone.
  • COMPTIA "A+" Certification preferred.
  • Customer-oriented and keen on details.
  • Root-cause problem-solving orientation.
  • Requires the ability to effectively deal with ambiguity and creatively develop processes to aid efficiency and effectiveness.
  • Must have initiative, be resourceful, able to work independently without a lot of guidance.
  • Must be able to effectively prioritize, manage time and projects, and multi-task in a fast paced, growing company environment.
  • Must be able to effectively collaborate with all levels of management and staff in a diverse, global environment.
  • Amenable to shifting schedule
  • Thrive under our core AMMEX values.

PHYSICAL REQUIREMENTS:

  • Requires sitting for extended periods of time at a computer, keying and reading content.
  • Will be required to stand, reach, bend, twist, squat, and move about freely in an office environment. May need to be able to lift up to 25 lbs.
  • Able to use office equipment such as phone, copier, printer, video camera, etc.

We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. We are an authentic, diverse, and inclusive workplace filled with individuals who are simply
passionate about doing their best work. You may still be just what we're looking for in this or other roles. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Your application will include the following questions:

What's your expected monthly basic salary?

How many years' experience do you have as an Information Technology Helpdesk Specialist?

How would you rate your English language skills?

Which of the following languages are you fluent in?

Nityo Infotech Services Philippines, Inc. ) is a US head-quartered IT services company having operations in 17 countries with 27 offices across the globe including US, Europe and Asia.

Our portfolio of services includes technical and non-technical Manpower services to several on-shore and off-shore clients across the globe, including many Fortune 1000 and Global 2000 companies. It covers the commercial, industrial and government sectors, encompassing key vertical markets from: financial services, manufacturing and semiconductor, life sciences and healthcare, retail, telecommunications and utilities, system integrators, and up to independent software vendors.

Nityo Infotech Services Philippines, Inc. aims to be the most preferred Business Partner locally and globally by ensuring the recommended solutions are implemented in the shortest span of time thereby resulting in on time delivery. This gives optimum quality for our customers in finding the best resources to achieve their "CORE BUSINESS OBJECTIVES".

Nityo Infotech Services Philippines, Inc. ) is a US head-quartered IT services company having operations in 17 countries with 27 offices across the globe including US, Europe and Asia.

Our portfolio of services includes technical and non-technical Manpower services to several on-shore and off-shore clients across the globe, including many Fortune 1000 and Global 2000 companies. It covers the commercial, industrial and government sectors, encompassing key vertical markets from: financial services, manufacturing and semiconductor, life sciences and healthcare, retail, telecommunications and utilities, system integrators, and up to independent software vendors.

Nityo Infotech Services Philippines, Inc. aims to be the most preferred Business Partner locally and globally by ensuring the recommended solutions are implemented in the shortest span of time thereby resulting in on time delivery. This gives optimum quality for our customers in finding the best resources to achieve their "CORE BUSINESS OBJECTIVES".

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