Helpdesk Specialist

6 days ago


Manila, National Capital Region, Philippines Manpower Philippines Full time

Helpdesk Specialist

Primary Responsibilities

Accountable for the accurate implementation of members' healthcare benefit policies at the assigned Helpdesks focusing on utilization management and the delivery of superior customer services

Issues Letter of Authority after assessment of coverage, professionally explains non-coverage rationale to membersResponds inquiries and complaints, resolves customers' feedback and issues raised regarding handling time and waiting timeEncodes manual LOAs within the issuing day through automated data system of MaxicareSecures overriding approval from the Helpdesk Supervisor for LOAs beyond Helpdesks CCS authority limitsProvides support the Immediate Superior on Follow-up On-site Orientation and training especially to the new CCRS, as well as in preparing and submitting reports on census, decking of doctors, POS queue reports and manual LOA reportsEnsures operating costs reduction by property implementing use of office facilities including power, internet and phones at HelpdeskQualificationsCollege Graduate of 4, 5 year-course, preferably: Medical Allied CoursesFresh Graduates are encouraged to apply0 - 6 months experience in helpdesk

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