IT Helpdesk Analyst

2 weeks ago

Manila, National Capital Region, Philippines ClickUp Full time

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. Our dedication to enhancing productivity has earned us recognition on prestigious lists including the Forbes Cloud 100, Fast Company's Most Innovative Companies, Inc. Power Partners and #1 on two of G2's Best Software Products Lists for #1 Project Management Product and #1 Collaboration and Productivity Product. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week.

Are you ready to dive into the dynamic world of ClickUp as an IT HelpDesk Analyst? Join our innovative IT team in the Philippines and become a crucial part of our global operations.

In this role, you'll be the go-to person for our internal teams, providing top-notch support for everything from SaaS systems to hardware, and more. As a valued member of our team, you'll serve as a vital link for IT-related inquiries across our global offices, ensuring smooth operations and seamless experiences for our employees worldwide.

If you're passionate about technology and thrive in a collaborative environment, this is your chance to make an impact by provisioning cutting-edge hardware and software solutions to both new and existing members of our growing ClickUp family. Join us in shaping the future of productivity and innovation – apply now and let's unlock new horizons together

Responsibilities:

  • Serve as Tier 2 support for all hardware and software requests and resolve the requests within the established SLA or escalate as needed.
  • Identify and address process bottlenecks to improve efficiency in resolving IT-related tickets.
  • Troubleshoot and resolve endpoint hardware, software, network, AV, and other device issues by running diagnostics and documenting problems and resolutions.
  • Procure, deploy, and manage assets utilizing Mobile Device Management (MDM) enrollment and verification processes.
  • Maintain inventory of all the assets.
  • Troubleshoot macOS and Windows-related issues and provide timely resolutions.
  • Document discovered issues and follow proper escalation channels for resolution.
  • Utilize ClickUp for analytics/reporting and project management.
  • Understand team priorities and effectively prioritize tasks.
  • Build connections with stakeholders across various departments to foster collaboration and partnership.
Qualifications:
  • 2+ years of experience in an IT support role.
  • Expertise with Okta, Slack, Zoom, and other SaaS platforms.
  • Proficiency in troubleshooting macOS and Windows systems with familiarity with JamF and Intune.
  • Excellent problem-solving skills and attention to detail.
  • Proactive mindset and ability to work independently.
  • Familiarity with project management tools and analytics/reporting platforms.
  • Demonstrated ability to juggle multiple projects/initiatives simultaneously.
  • Excellent written and verbal communication skills.
  • Strong service orientation and passion for helping people
  • Ability to learn new processes while keeping knowledge of current IT trends up-to-date.
  • Flexible to accommodate shifting schedules.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We're a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don't care where you're from, what you look like, or who you're in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Are you legally authorized to work in the Philippines? *
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